Defective LG AC sold by Reliance Digital, Asansol
I have purchased a LG Air Conditioner (AC) Model: KS-Q18PNXD, EAN#: 8806098399734 8415, from Reliance Digital, Galaxy Mall, Asansol, West Bengal. The AC was delivered to me on 04-04-209 and was installed on 06-04- 2019. They tested the AC and it was working. From very next day, 07-04-2019, the AC was not cooling anymore. The AC was running through a separate power line from the mains. Although, my locality is bit low in voltage but it still has enough power to run an AC. To be on safe side, I ordered a low voltage stabilizer from V-Guard, Model: VEW 400 plus having capacity to stabilize from 90V to 300V. It was delivered to me on 17-04-2019. Regrettably, even with this device, the AC failed to function. I was very much depressed. I called LG Care No: 18001809999 on18-04-2019. LG Care registered my complain vide No. RNP190418092901 at around 09:05 AM. The service engineer visited to my place at 01:45 PM. He reported that there was no GAS (Refrigerant) in the AC. He asked me for my permission to do the repairing work. I denied because, how could a new AC come without GAS? So, I requested him to arrange for replacement of the AC. He said that I have to call Reliance or LG Care for replacement of the AC. Likewise, I called Reliance Digital on 0341-2230082 as well as LG Care once again. LG care representative gave me some contact numbers of LG Service Centre. I called all the numbers. None of the calls were received. At around 06:22 PM, I got a call from 8670876912 from LG Service Centre and I was told that there is no scope of replacement as the AC was installed by Reliance and not by LG. Now, I am totally disturbed and depressed after spending such huge amount as well as time on this AC. In between two corporate policy, a mediocre person is being victimized. I would humbly request both the corporate to look into the matter seriously and arrange for replacement of the AC immediately in lieu of the aforementioned fact. more
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The manufacturer company ought to know the problem and suggest solutions. Ask the Customer Care of LG to sort out the problem, what so ever or to suggest ways and means for smooth running of the Air Conditioner. more
Apr 28
LG is the worst company in case of after sale services. We also purchased twp LED TV Model 32LB5820 and both were defective and brought to the knowledge of all concernd. We contacted dealer, distributor their Office at Karnal and Delhi. We started and reminding mail to their top executives Mr Soon.kwon, Mr Neeta (Indian Part), Mr B.J.Koo. as well as on complaint panel. Tired from these people we mentioned in one of mail that I will send you 100 mails and hope that the necessary action will be taken and in case we were not heard after sending 100 mails then we will treat that entire top management of LG expired and Shardhanjli will be given forgetting that LG is a company. To our utter surprise our 100 mails to each (not copy endorsed) but separate 100 mails to each were sent and finally in 101th mail SHARDHANJLI was given treating that entire top management is dea. See our patience and their reluctance and after sale service. Even Ministry of Consumer Affairs is just forwarding agency and they are also not concerned with people's woe. They are getting fatty salaries from taxpayer's money.Hell with taxpayer's who fed their families. CONSUMER IS NOT KING BUT ONLY HELPLESS IN THE HANDS OF THESE BIG COMPANIES. more
Apr 26
After installation gas leakage is possible you should have allowed LG service person to re-charge your AC. more
Apr 26
You search lg head office no. and called immediately and tell them about all the facts of your lg ac and also talk with boldness and if possible threat them how much the cost of your lg ac, first you doing big mistake that you can purchase your ac with local dealer/agency because local dealer is more responsible for your product. call me if you are interested 9575109730,am also buying samsung ac on 5/4/2019 and comissioning it at same evening.with big pressure more
Apr 25
Yes, it's a mistake on your part. One shouldn't purchase such priced product from any where other than authorised dealers/agents and usually it's to be commissioned by the manufacturers technicians not by anyone else. Once LG techicians do that, it could be easily detected and immediately replaced. I have two LG ACs and both are installed and regularly serviced by LG technicians only. These are people take the responsibilty for any lapse on their part. more
Apr 25
Thanks for your response.
So, you agree with the fraudulent agreement that these companies make in between them to victimize a customer. As far as I know both these companies have their stipulated replacement policy. So, what's wrong in my case. more
So, you agree with the fraudulent agreement that these companies make in between them to victimize a customer. As far as I know both these companies have their stipulated replacement policy. So, what's wrong in my case. more
Apr 25
