Delhi Government Hospitals - Addl Inputs
Dear all:
Below are the key issues, root causes and solutions as suggested by you for state/improving Government Hospitals in Delhi.
Kindly review and if you have any additional inputs, please do respond by posting your comment.
We will then submit the whitepaper to Health Minister and his leadership team for their actions/
Department of Health & Family Welfare
----------------------------------------------------------------------------------------------------------------------------------
State of Government Hospitals in Delhi - Issues, Root Cause, Solutions
Issues Identified:
1. Doctors are rude with the patients
2. Government hospitals are over-crowded
3. Government hospitals are unhygienic and dirty
4. There are long queues to see the doctor
5. Appointment system is not up to the mark
6. Doctors are not available many times
7. Number of doctors per hospital are less
8. There is corruption in Government hospitals
9. Many medical equipment are broken or never used
10. Non-availability of medicines is also a big issue
11. Linen on the beds dirty and torn
12. Medicine thefts from stores is common
Root Causes Identified:
1. Customer Service training cells in Government hospitals are missing
2. Outsourced services are not monitored properly
3. Doctors have to check hundreds of patients from all strata of the society every day
4. A very large number of people visiting the hospitals means that the cleanliness and hygiene of the hospitals take a beating
5. Lack of enough cleaners in these hospitals
6. Lenient attitude of the staff members and management towards cleanliness
7. The online/phone appointment system is still to be implemented in most of the Government hospitals
8. Many doctors are not even aware of the latest equipment that the hospital has
9. Requirement of medicines is so much that the stock runs out fast
10. There is a lack of proper surveillance and monitoring in Government hospitals
11. Government hospital doctors are not paid well
12. Since the doctors are less, the available doctors have regular duties which makes them tired and uninterested
13. Average time on a patient is quite low with the result doctors are not able to go in details of medical problems
Solutions Identified:
1. Doctors in Government hospitals should be trained to handle each patient with patience and respect
2. The number of doctors in Government hospitals should be increased
3. The cleanliness responsibility of the hospitals should be outsourced to private vendors
4. Phone and internet appointment system should be designed
5. Availability of doctors should be ensured through biometric attendance
6. Medical equipment should be optimally used
7. Doctors should be trained on using the latest equipment
8. Trained technicians should be hired to operate the machines
9. CCTV cameras should be installed
10. Doctors should be given attractive remuneration
11. Availability of doctors, beds and other facilities should be made online more
Below are the key issues, root causes and solutions as suggested by you for state/improving Government Hospitals in Delhi.
Kindly review and if you have any additional inputs, please do respond by posting your comment.
We will then submit the whitepaper to Health Minister and his leadership team for their actions/
Department of Health & Family Welfare
----------------------------------------------------------------------------------------------------------------------------------
State of Government Hospitals in Delhi - Issues, Root Cause, Solutions
Issues Identified:
1. Doctors are rude with the patients
2. Government hospitals are over-crowded
3. Government hospitals are unhygienic and dirty
4. There are long queues to see the doctor
5. Appointment system is not up to the mark
6. Doctors are not available many times
7. Number of doctors per hospital are less
8. There is corruption in Government hospitals
9. Many medical equipment are broken or never used
10. Non-availability of medicines is also a big issue
11. Linen on the beds dirty and torn
12. Medicine thefts from stores is common
Root Causes Identified:
1. Customer Service training cells in Government hospitals are missing
2. Outsourced services are not monitored properly
3. Doctors have to check hundreds of patients from all strata of the society every day
4. A very large number of people visiting the hospitals means that the cleanliness and hygiene of the hospitals take a beating
5. Lack of enough cleaners in these hospitals
6. Lenient attitude of the staff members and management towards cleanliness
7. The online/phone appointment system is still to be implemented in most of the Government hospitals
8. Many doctors are not even aware of the latest equipment that the hospital has
9. Requirement of medicines is so much that the stock runs out fast
10. There is a lack of proper surveillance and monitoring in Government hospitals
11. Government hospital doctors are not paid well
12. Since the doctors are less, the available doctors have regular duties which makes them tired and uninterested
13. Average time on a patient is quite low with the result doctors are not able to go in details of medical problems
Solutions Identified:
1. Doctors in Government hospitals should be trained to handle each patient with patience and respect
2. The number of doctors in Government hospitals should be increased
3. The cleanliness responsibility of the hospitals should be outsourced to private vendors
4. Phone and internet appointment system should be designed
5. Availability of doctors should be ensured through biometric attendance
6. Medical equipment should be optimally used
7. Doctors should be trained on using the latest equipment
8. Trained technicians should be hired to operate the machines
9. CCTV cameras should be installed
10. Doctors should be given attractive remuneration
11. Availability of doctors, beds and other facilities should be made online more
Viewed by 1015
View all 21 comments Below 21 comments
A panel of Good specialist must be made available to General public whom they can forward reports for opinion on line. It will reduce rush in hospital and associated savings in traffic and petrol etc. more
Apr 13
The need for effective primary healthcare can never be understated, and it is recommended that intensive efforts be made to ensure such efficacy. The planning for such provision should also encompass the need to assess and make available, suitable specialist services at appropriate junctions in the network, without confining it only to major or general hospitals. What happens is that specialist medical personnel can perform only in big hospitals and are so inclined - in urban areas there is a tendency for patients to seek services only in hospitals for precisely the reason, that there is the possibility of securing specialist care. more
Apr 13
Our primary health care is missing. Therefore even for a minor ailment they have to go to a tertiary care hospital. And so the crowds more
Apr 12
Mr Balchandran -There is one and the only one suggestion - SPEND MONEY ON STRENGTHERING PRIMARY HEALTH CENTRES AND DISPENSARIES . DO NOT SPEND MONEY ON TERTIARY CARE HOSPITALS. Take care of Silent majority staying in villages, small towns - where the patient has to go 30 kms to find a doctor and a chemist and another 30 km to find a lab. They do not write the suggestions in local circles. the kids are dying because of ignorance and wrong advise by quacks- they are suffering from malnutriton and water borne diseases. No Water ( what to take of filtered water) . tHE EXCUES WILL BE DOCTOR DO NOT WANT TO GO. My advise - Provide the infrastrucure ( With even HALF AS EQQUIPPED ) as in urban centres and doctor will go - WHAT A DOCTOR NEEDS IN VILLAGE 1. Health centre which has laboratory,X Ray and Chemist shop or well equipped medical store and a safe house with electricity and phone ,internet and a car and an ambulance WHICH IS WORKING. Increase the imprest money to 50000 Rs / and provide a computer trained secreterial staff - which a doctor can hire ( power to be given by administration - from an outsourced agency) . Why car- Not for luxury - but for his children to commute to a good school in the nearby town ! and doctor will go. more
Apr 08
How do we create an interest group to improve standards of healthcare delivery? we need, i believe an agenda that contains specific suggestions. It is quite possible that the list of suggestions may be very long. That list by common consent and consultation would need to be made "practicable" and in the format of a common minimum program - classified into short(upto 6 months), medium(2-3 years) and long term action points, and these would have to be monitored by the interest group on a periodic basis. more
Apr 08
