Digiyatra survey is needed
Consider Digi Yatra line for example: the entire point of Digi Yatra was that people will be able to fast-track the checkins
People gave all the data to a private company (first; massive privacy issue-- no one bothered)
In Airports like Bengaluru, DigiYatra lines are longer than normal lines.
In Goa Airport, we have often seen customers standing clueless on how to use the App. So a guard comes and teaches them.
So the entire objective of saving time went out of the window.
Crores of money down the drain.
India and US have one of the worst Airport security check experiences. If we were really bothered with people saving their time: we would have focused on improving the security check experience. The way Thailand and Dubai have already done.
Please share your digiyatra experience and views more