Disbursement of annual loan statement
As you know in our India there are so many senior aged persons who still do not use emails hence they face difficulties in collecting loan statement from bank because --- whenever they visit Bank they had to come out empty and the reason behind is - some time printer is not working and on another occasion they will take some other excuse.Whereas at this age bank visit is also full of stress for senior aged persons.
Due to any reason SMS facility is charged service whereas we don't have any transaction except EMI payment hence we do not opt for this service though in our opinion when banks are earning from customers like us i.e. those who have taken loan and paying timely interest etc. then to these they should not charge for SMS in acknowledging [after clearance ] EMI payment.
For your information other regulators such as SEBI has made mandatory to send DP statement / MF statement /Transaction statement etc- hence we are getting these at our address by courier which is really relief and appreciable similarly we are also getting statement from Life Insurance Companies too due to IRDA .
In view of above R B I should advice all concerned i.e. all loan providers to send at least yearly statement [ as we are not asking for monthly / quarterly ] to all customers except those who opt over email. I trust you all will agree with this view point and initiate whatever possible at your end so that it gets implemented earliest
G D Binani
Bikaner
gd_binani@yahoo.com
9829129011 more
Due to any reason SMS facility is charged service whereas we don't have any transaction except EMI payment hence we do not opt for this service though in our opinion when banks are earning from customers like us i.e. those who have taken loan and paying timely interest etc. then to these they should not charge for SMS in acknowledging [after clearance ] EMI payment.
For your information other regulators such as SEBI has made mandatory to send DP statement / MF statement /Transaction statement etc- hence we are getting these at our address by courier which is really relief and appreciable similarly we are also getting statement from Life Insurance Companies too due to IRDA .
In view of above R B I should advice all concerned i.e. all loan providers to send at least yearly statement [ as we are not asking for monthly / quarterly ] to all customers except those who opt over email. I trust you all will agree with this view point and initiate whatever possible at your end so that it gets implemented earliest
G D Binani
Bikaner
gd_binani@yahoo.com
9829129011 more
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banks should make provision to send email copies of bank statement for our accounts, loan accounts and FD accounts at least once a year ; where email is not there, they should send by post. more
Feb 29
Banks should be transparent and provide all information for the benefit of the borrower. more
Feb 20
LET IT BE MADE " MANDATORY " ON ALL NATIONALISED BANK AND OTHER BANKS THAT THEY MUST PROVIDE A PRINTED STATEMENT TWICE IN A YEAR " IF THE CUSTOMER DEMANDS FOR THE SAME - IN WRITING " FAILIURE TO ADHERE, WOULD BE DEEMED AS " DEFICIENCY OF SERVICE "....!!!... more
Feb 15
Is this really an issue? As far as I know all banks and FIs send out period statements for all accounts that the customer has, with the institution. more
Feb 15
