District Administration - Addl Inputs
With everyone's participation, we have a set of recommendations listed below on how District Administration can be transformed.
It is critical that the Govt implements such a model in some districts of India as it will drive positive impact on the ground for citizens and campaigns like Make in India etc.
Please review and if you have additional inputs, list them as a comment to this post. We will soon be compiling the whitepaper for distribution to Central and State Govt leaders.
Transforming District Administration - Key Solutions
1. The district departments should go through a computerization exercise at the earliest
2. Computer skills training must be imparted to all officials and younger full time/contract staff must be recruited to augment the workforce
3. Skills and technology training must be imparted to District employees
4. Every citizen interfacing district office must have a website
5. CCTV cameras should be installed in all district administration offices to keep an eye on the day to day working
6. Agents and touts should be banned at district administration offices
7. Employees should be made accountable for their work
8. Employees should go through a detailed performance review every year
9. Performance should be the only basis for promotions and annual appraisals
10. Attendance as per rules should be ensured
11. Accepting bribes should be criminalized
12. Employees should undergo customer service trainings after regular intervals
13. The number of holidays for the district courts should be reduced
14. Strict checks should be put in place for the routine working of the district offices
15. Every work request/file should have an electronic entry in system with a time stamp and an owner
16. Every work request/file should have a stipulated turnaround time mentioned
17. The supervisor of the office and the district management should be able to access open file and duration open for through the system
18. A helpline should be created in the DM’s office to accept complaints about the working of district administration
19. The District Collectorate should have a control on the conduct of District industries & development centres
20. Political interference in the working of the District Administration should be minimised through systems and processes
21. All Government schemes, eligibility of beneficiary should be put on notice board of district administration office
22. Every district office should publish a weekly report on Work In Progress including number of cases received, number of cases processed and number pending along with any other progress made.
23. The Central Government in partnership with State Governments should implement the above District Administration model in 10 districts of India as a pilot project and then roll out to more districts. more