Feed back form circulated in AC compartments- Are they done in the right way?
railway took a good initiative by introducing the feedback form with respect to the cleanliness. How ever the usher wanted the passenger (customer ) to just put the name,mobile number and signature. When I insisted that I will fill the form and put the scores, he told back that it is not required. I had the similar experience twice in the last three weeks.
How such a feedback will be helpful?
why mobile number is required in a feedback? Now a days lot of things cling on to mobile number. Instead one can quote the PNR. more
How such a feedback will be helpful?
why mobile number is required in a feedback? Now a days lot of things cling on to mobile number. Instead one can quote the PNR. more
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They want to fill the form with your signature. They can give best feed back even for worst service. Similar practice is being followed by New electronic equipment installing teams. The request to forward the messages from the companies for feed back. When we forward the message to them they give best feed back for their service . more
Dec 26
Feedback forms shall be made available on net so that one can make sure it reaches concerning authority who act on the feedback. Nothing wrong in asking for PNR and mobile number. more
Nov 02
good suggestion. I feel mobile number should not be mandatory in written forms. more
Nov 05
I have experienced the same situation just 2 times. But both times, the cleanliness of train was so good that I couldn't argue to fill the form myself and give scores. Regarding phone no,, I think it could be for confirming the scores put by us afterwards. Because, workers may put fake entries themselves. But I have never received any feedback calls. And yes, this is surely a good suggestion to put PNR instead of mobile no. also to protect our privacy. more
Nov 01
YOU WERE RIGHT TO INSIST ON FILLING UP THE FORM. NOW YOU CAN SEND IT TO THE CONCERNED OFFICIALS BY QUOTING YOUR PNR NUMBER, DATE OF JOURNEY AND CLASS TRAVELLED IN. SEND IT TO IRCTC, AT IRCTC.CO.IN OR IRCTC.COM AND ALSO SEND A COPY TO THE GENERAL MANAGER/PRO OF THE DIVISION FROM WHICH,OR, TO WHICH YOU TRAVELLED. KEEP YOUR SPIRITS UP AND LETS TEACH THEM SOME LESSONS. more
Nov 01
feed back forms are not properly scrutinised , the steps taken are not informed to the complaints so the feed backs are serving the purpose more
Nov 01
