Feedback on New Railway Helplines 138, 182

@Shri P.K.Kashyap, Sir, it is for the service provider (Railways in this case) to provide an approachable consumer grievance system which should be as easy as possible. It is also the norms that the lodging of any complaint or feedback should not add cost onto the consumer else the more complaint you lodge, the more revenue to the service provider. First of all the cost for SMS should not be chargeable and shockingly the Railways also making up money even in the SMS. The cost of SMS is somewhat Rs.0.05 per SMS and the Railways is charging money at Rs. 3/- per SMS. The grievances should not add further cost to the consumers in any situation. more  

Now to the cost of sms i.e. Rs. 3/- . Really sad. We need service at hand without moving an inch and even don't want to part with Rs. 3/- per sms. This world is run on Cost Benefit Analysis. Who will pay for us? This is the problem in India. One earns in a family and other take it they are supposed to be fed without working. This attitude is to be changed. Just think, there is no helpline 138 or 182 and a traveller or passenger is asked to go to the nearest complaint centre at next station. What will be the consequences: The complainant have to get down at the next station that he won't like. Then go to the complaint centre to register the complaint. In between the train may leave the station. More problem for the complainant. Such kind of consequences or Rs. 3/- sms charges. Choice is with the complainant. Keep earning, keep hoarding and keep asking for freebies. That has become the nature and attitude of we the Indians. And then one day, leave this world in the hope that our children will do something for our souls. Why not earn, spend and leave the world happily. more  

Good initiative. As regards to complaints about cleanliness i.e. phone number 138 : CHECK LIST SHOULD BE PASTED IN EACH COMPARTMENT. The check list should have columns like this: name of the cleaner, time of cleaning of the compartment, details of cleanliness, signature of the cleaner and then ok or not ok tick. This is done in private factories and they are found always clean. The sweeper and other people responsible for maintaining cleanliness are taken to task by the higher officials if any deficiency is found. Same can be done with complaints to be attended on #phone 182. But Railways will be in loss. As sms cost of Rs. 3 per complaint will come down and it will disturb the revenue of Railways. If any help is needed for starting CHECK LIST, I am there. Do contact me. more  

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Let sticker in the coaches educate the passengers to give the complaint. more