Feedback on Railway Helplines Whitepaper
The whitepaper submitted to the Hon'ble Minister and the Railways Leadership for actions is available at: http://tinyurl.com/Railway-Helplines-Feedback
You are welcome to share it. If you have additional inputs, kindly respond to this post and comment.
Ministry of Railways more
You are welcome to share it. If you have additional inputs, kindly respond to this post and comment.
Ministry of Railways more
Viewed by 6587
View all 81 comments Below 81 comments
Congratulations Mr. Suresh Prabhu and his team for successful trial run of TELGO ( Fast speed train) on Indian railway tracks. Kee it up. more
Jun 04
Dear minister Repeated episodes of destruction is taking place in newly commissioned trains , other trains parked in railway yards This is pure sabotage by hired goons from congress who cannot tolerate anything done by Modi Sarkar Take strict action as these sabotiears are from within Railways Be it a series of fire in parked bogies in the yard or trains We are ashamed to have such a Desdrohi party Massive destruction in Haryana Jat agitation was well planned well executed in last few days They want power back at any cost Please employ some detective agency and punish those found guilty Dr Prabha Jagota Sent from my iPhone more
Apr 06
General Coaches be increased for better travelling of lower class, coaches and trains be increased in every class in every route according to demand so that no waiting ticket be remained. It is possible if efforts be made. more
May 15
On 01 May my elderly parents travelled from Bhopal to Delhi by Bangalore Rajdhani, which departs from Bhopal at 2130 hrs. On 01 May I called up 139 to confirm if dinner would be provided to passengers boarding the train from Bhopal. First the ' first line executive' and thereafter the supervisor also confirmed that dinner will NOT be served, even when I mentioned that the e ticket indicated catering charges exclusively. I was told that as a matter of norm passengers have to pay this catering fees, even when no meals fall due during the course of journey. Accordingly my parents made arrangement for dinner before boarding the train. However, they realised that dinner WAS served to them on train, which went waste. The call centre personnel need to be more knowledgeable and efficient. Pl take this as feedback, and not complaint, to improve the service. Regards more
May 13
The refund can be made immediately once the ticket is not issued for any valid reason why and forms will be returned to the railways and it can be disposed as per the railways will. Only thing is all such activities have to be done with proper IT enabled services. more
May 12
