Food Catering - Inputs Needed on Solutions
Below are the issues and causes as listed by you in regards to Food Catering in Railways. Kindly help identify specific solutions for them.
We will then compile a whitepaper to be shared with the Hon'ble Minister and Railways leadership team.
Food Catering in Railways – Root Causes
1. Lack of direct supervision of the pantry staff and pantry supplies
2. Pantry does not have a microwave to heat the food
3. Chapatis are not packed properly and become coarse
4. There is no one to stop the pantry contractors from overcharging
5. The estimation of the food required per passenger is off the mark
6. The main motive is to just get the requirements met; customer experience is not given any importance
7. No cleanliness/hygiene standards laid out for the contractors
8. Trays are not washed after every meal
9. There are corrupt alliances between food contractors and railway officials
10. No quality checks for the food served
11. There is corruption in contractor selection
12. Time to take action when something is wrong is too long, which makes it meaningless
13. Lack of an effective complaint redressal system
14. Ignorance of rules on the part of the food contractors
15. Feedback never reaches higher authorities.
16. Railways is not paying the due prices for good/hygienic food.
Food Catering in Railways – Key Issues
1. Food served is of poor quality
2. Food is not warm
3. Chapatis look stale
4. The price of the food is high
5. Pantry contractors overcharge
6. The quantity of food served is less
7. Not too many options when it comes to ordering the food
8. The taste of the food is not very good
9. Many times insects are found in the food
10. Trays in which the food is served are unclean more
We will then compile a whitepaper to be shared with the Hon'ble Minister and Railways leadership team.
Food Catering in Railways – Root Causes
1. Lack of direct supervision of the pantry staff and pantry supplies
2. Pantry does not have a microwave to heat the food
3. Chapatis are not packed properly and become coarse
4. There is no one to stop the pantry contractors from overcharging
5. The estimation of the food required per passenger is off the mark
6. The main motive is to just get the requirements met; customer experience is not given any importance
7. No cleanliness/hygiene standards laid out for the contractors
8. Trays are not washed after every meal
9. There are corrupt alliances between food contractors and railway officials
10. No quality checks for the food served
11. There is corruption in contractor selection
12. Time to take action when something is wrong is too long, which makes it meaningless
13. Lack of an effective complaint redressal system
14. Ignorance of rules on the part of the food contractors
15. Feedback never reaches higher authorities.
16. Railways is not paying the due prices for good/hygienic food.
Food Catering in Railways – Key Issues
1. Food served is of poor quality
2. Food is not warm
3. Chapatis look stale
4. The price of the food is high
5. Pantry contractors overcharge
6. The quantity of food served is less
7. Not too many options when it comes to ordering the food
8. The taste of the food is not very good
9. Many times insects are found in the food
10. Trays in which the food is served are unclean more
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View all 438 comments Below 438 comments
All the points are relevavt & shd b rectified. These are the specific difference between private & deptl. catering..V need remedy. Thanks more
Oct 11
I feel hygiene is a big issue as far as food is concerned especially in sleeper class. we don't feel like eating ,so some kind of standard must be maintained even in sleeper class by which the maximum crowd travels more
Aug 01
Hygienic food is a major concern in Indian railways. Railway foods should be audited by government certified private auditors. If foods get audited by government auditors itself, there is 90% chances of bribing. If the foods don't pass the quality test by auditors, licence of such contractors should be permanently terminated. Government should also pay contractors sufficient amount to give good quality to the consumers. more
Aug 01
Khana neta mantri khaye ..Rly babu officer khaye Bina bataye .rate be quality type nahi . On Mon, Jul 6, 2015 at 10:43 AM, Ministry Of Railways < support@localcirclesmail.com> wrote: > more
Aug 01
Passengers should be given an option either to chose high value food ex Price starting from Rs 150 /- onwards , the one that is available in Food plaza , Cosmos etc. or Cheap normal food/diet .Demarcation should be made between passengers who wish to avail high value food or normal food . For the highly priced food (Cosmos, Food plaza etc) Food contractors services can be availed . This would check corruption on contractor selection and corrupt alliances between food contractors and Railway officials . 2)Normal food/ Cheap food - For this contractors should be removed altogether . Instead food licenses should be given to all local unlimited no of unemployed youths on demand after thorough police verification and bearing good moral character. They will vend cooked food to people who prefer this category . Hence passengers will also get an option, would result in the creation of large employment opportunities since complete authority is not vested only on the contractor , would prevent corruption . Quality control team can also be constituted for monitoring the entire mechanism . more
Jul 29
