Fraud by Srinagar Hotel and Goibibo
I had booked stay at Hotel Royal Heritage located at Munwarabad, Opposite Asian Park, Srinagar, J&K from 15-19 August using Goibibo online portal. Due to revoking of article 370, all the ways of communication were shut down from 5 August till 17 August. Hotel was not contactable by any means. Goibibo was also not able to connect with hotel. IPC 144 is still there. Indian govt has asked all the tourists to leave J&K. Airlines have also refunded full amount. When the internet connectivity is restored, hotel is denying to give full refund and not ready to postpone booking as well citing non-refundable policy. Goibibo also denied to help and taking their hands out of this situation. This is a big fraud to customers. I urge for appropriate action to stop this loot by these online portals and hotelier. I have attached hotel booking receipt and email communication from goibibo. more
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