Govt of India informed about malpractices by Flipkart during Corona Pandemic

Based on close monitoring of complaints of one of my known persons and further numerous complaints appearing in social media like Twitter as well as in this community, the issue has been brought to the attention of the Department of Consumer Affairs, Govt of India for their immediate intervention so as to put a stop on their unabated malpractices of misappropriating consumers money deceiving the consumers. While the brief details of the issues so faced by the consumers with Flipkart are stated in the rating of the entity in this circle community, the details of the complaints along with my letter to the Department of Consumers for appropriate interventions is available on my blog as it could not be reproduced for brevity.
"Dt. 12th July 2020
The Deputy Secretary,
Department of Consumer Affairs
Krishi Bhawan, New Delhi- 110 001
Copy to: Joint Secretary, Department of Consumer Affairs,
Secretary, Department of Consumer Affairs
Sub: Alleged malpractices by M/s. Flipkart India Private Limited in misappropriating consumers money/ unethical business practices during Corona Pandemic
Dear Sir,
M/s Flipkart India Pvt Ltd is in the business of online selling of products through their website www.flipkart.com The products offered range from domestic items like garments, daily use items, groceries, furniture items, electronic and electrical products, parts and accessories and lot many other categories of items, etc. etc.
India like any other country in the world has been facing pandemic due to Corona Virus. Govt. of India had to declare lockdown across the country. The essential services to the need for human consumption for their survival only were allowed to continue in its entire phases of lockdown during March and April 2020. The unlocking the lockdown was also done in a phased manner in May/June 2020 and is still continuing. Many services locked are still to be unlocked and that reflects the severity of the pandemic. It has affected the entire population of the country with a complete slow down of the economy including unemployment of the citizens whether employment or self-employment or small businesses. While the citizens were facing economical setbacks, certain businesses like Flipkart has been taking pandemic as blessings in disguise.
During the corona pandemic, the Flipkart India has allegedly started duping the consumers who were shopping online and misappropriating the money collected from the consumers by offering unbelievable discounts, retaining it for the in-appropriate period, canceling the orders subsequently either on its own or compelling the consumers to cancel the orders and advising consumers to place another order without adjusting the amount already paid by the consumers, or supplying defective or wrong products, not providing the contractual services like installation of the equipment and inordinate delays in making refunds. The consumers having no other option placing the order for alternate items and again making the payment and surprisingly the new/fresh orders again getting canceled. "............. (the complete document can be pursued in my blog as well as in my post rating the entity)

Members are requested to kindly submit their views/ comments/ complaints if faced by any of the members in this post so that Department of Consumer Affairs initiate appropriate proceeding against Flipkart. more