Govt servants apathy towards citizen services
Go to any govt offices for any service, one needs to wait - either the service person is not on the seat, is on leave or has gone off on some other "official" work. Or there is big queue, blame it on the slow servers or lethargic service person. Or one is made to go from one counter to another.
In Bangalore, a new system called e-khatha is being implemented for properties registered. For this, the civic official is to visit each property and get the printout of the tax paid receipt. For one, the civic agency already has the details, why again get it. And can a simple system for citizens to upload the document not be provided? Why should the official visit every property? Ok, let them visit. We have been waiting for an hour to visit us from the time he had given us, but he has still not turned up. Call him and he says that he is just coming.
Absolutely no respect of citizens' time. more
In Bangalore, a new system called e-khatha is being implemented for properties registered. For this, the civic official is to visit each property and get the printout of the tax paid receipt. For one, the civic agency already has the details, why again get it. And can a simple system for citizens to upload the document not be provided? Why should the official visit every property? Ok, let them visit. We have been waiting for an hour to visit us from the time he had given us, but he has still not turned up. Call him and he says that he is just coming.
Absolutely no respect of citizens' time. more
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Throughout the year there are agitations, dharnas, strikes, processions, and so on mainly against central and state governments everywhere on one or other issues. Still, I have never seen any such public protest against government officials and employees for their nepotism, corruption, lethargy & harassing attitude, non-cooperation, etc. However, we often criticize and curse these people on such issues. It is high time now for us (common people) that we protest against them publicly. Since the government is unable to make their employees and officials disciplined and honest because various laws exist in their favor, public protests against them would certainly force them to amend themselves. more
Oct 23
Government employees. Other wise why will the government approve D.A so promptly whereas the anna datas/ farmers get a pittance of Rs 6000 P.A more
Oct 22
So true. Any Govt related work comes up, we remain under Psycho fear. If you know the channel, bribing system then it becomes easier as followed by Builder lobby. Those who have got neck find it okay. Most of the time therefore we prefer to hire a mediator to get our work done. They have experience and trick to handle, but then we are shelving out money on 2 fronts - his fees and bribe amount...both to be paid in cash !! One example of my son - how he and other employees became scapegoat due to fraud type Owner of Pvt Stock broking company. Money was shelved out to ED people ( to get Bank acct defreeze ), Police, Advocate ( to settle the case ), mediator (link to reach IAS), IAS officer (5 min job to clear Passport renewal..he took 50k). Govt is pushing hard Digitisation, but still long way to go. Our dream is to see all Govt dept to function effectively and efficiently like Passport office.....it is a big revolution for our country. more
Oct 22
We, the citizens of India must unanimously ask Government to bring in block-chain based documentation system which interconnects information of individuals to personal and commercial assets. All transactions should be made online (though the interface to such systems for normal public could be through Seva centers). Government authorities should have apps for their on-site reviews and authorizations where they should submit photographic/videographic and/or authorised documentation based approval/rejection submissions. For a country of our size with such talent pool and technical know-how, this is not impossible. more
Oct 21
