Harrassment by AIRTEL by withdrawing Life time validity ,they enforcing time based recharge for ALL
Dear Sir / Madam,
I had obtained Airtel Subscription with Lifetime Validity option by paying Rs.100 as onetime fee.
When we checked the validity lost month it was valid up to 2032.
When we checked the validity now, it says expires on 27.11.2017. 29.11.2018 and 01.12.2018
As per TRAI-Handbook-2015-ENG-30092015, CHAPTER 6. Tariff plan with longer validity including lifetime tariff plans
1 (i) Any tariff plan presented, marketed or offered as valid for any prescribed period exceeding six months or as having lifetime or unlimited validity in lieu of an upfront payment shall continue to be available to the subscriber for the duration of the period as prescribed in the plan In the case of lifetime or unlimited validity plans, the plan is valid as long as the Service Provider is permitted to provide such telecom service under the current license or renewed license. In the case of plans with lifetime validity or unlimited validity, the service provider shall also inform the subscribers of the month and year of expiry of their current license.
Accordingly Airtel is bound to give service till their License expires.
When we contacted Airtel they informed that -that your lifetime validity exists for your main account balance i.e. talk time. However to avail the services you need to do a validity based recharge. Please be informed that your number will not get deactivated but the outgoing and incoming services will be barred.
What is the use of mobile number if incoming and outgoing calls are barred. What is the lifetime validity assured in the beguiling? Now they are talking about current pack validity. I do not remember subscribing to any pack as such. So Airtel wants to have periodical recharge from now on to profit from me.
I request the TRAI to give directions to Airtel for giving unconditional incoming & out going service to all the Airtel customers who have subscribed to life time validity.
Hope TRAI will do the justice
With Regards
H.S.Govardhana Rao more
I had obtained Airtel Subscription with Lifetime Validity option by paying Rs.100 as onetime fee.
When we checked the validity lost month it was valid up to 2032.
When we checked the validity now, it says expires on 27.11.2017. 29.11.2018 and 01.12.2018
As per TRAI-Handbook-2015-ENG-30092015, CHAPTER 6. Tariff plan with longer validity including lifetime tariff plans
1 (i) Any tariff plan presented, marketed or offered as valid for any prescribed period exceeding six months or as having lifetime or unlimited validity in lieu of an upfront payment shall continue to be available to the subscriber for the duration of the period as prescribed in the plan In the case of lifetime or unlimited validity plans, the plan is valid as long as the Service Provider is permitted to provide such telecom service under the current license or renewed license. In the case of plans with lifetime validity or unlimited validity, the service provider shall also inform the subscribers of the month and year of expiry of their current license.
Accordingly Airtel is bound to give service till their License expires.
When we contacted Airtel they informed that -that your lifetime validity exists for your main account balance i.e. talk time. However to avail the services you need to do a validity based recharge. Please be informed that your number will not get deactivated but the outgoing and incoming services will be barred.
What is the use of mobile number if incoming and outgoing calls are barred. What is the lifetime validity assured in the beguiling? Now they are talking about current pack validity. I do not remember subscribing to any pack as such. So Airtel wants to have periodical recharge from now on to profit from me.
I request the TRAI to give directions to Airtel for giving unconditional incoming & out going service to all the Airtel customers who have subscribed to life time validity.
Hope TRAI will do the justice
With Regards
H.S.Govardhana Rao more
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View all 60 comments Below 60 comments
Mr. Rao, get your mobile charged only for Rs. 10/- which has no validity tag. Top up your prepaid connection and see how Airtel withdraws its lifetime validity package. If you recharge through Amazon pay, you will get cash back of Rs. 3/- on each recharge. If any issue, revert back on Local Circles. more
Dec 05
I don't understand as to why you have not moved their own inhouse appeal mechanism available to you or resorted to the legal remedies in the Consumer Forum please? more
Dec 03
The mobile service provider (like Airtel) never tell the complete details of the package offered. Even unlimited calls has the limitation of the time that can be used during a day/week/month etc. Similarly, the term life time validity is misused by them. Whose lifetime? Lifetime of the Plan offered? Customer's lifetime? or Airtel's life time. ...... It is difficult to complain to TRAI..... Customer lose lot of money which leads to dissatisfaction.... I hope TRAI opens a Customer Complain cell and ..... more
Nov 30
I was asked to recharge my mobile for Rs.34/-by airtel,to continue having their services for 28 days.I was given talktime of about Rs.3/- on recharging for Rs.34/-.My connection originally is for lifetime.We are receiving a number of confusing messages inorder to keep Airtel number active.TRAI may please clarify. more
Nov 30
