Hassles faced in Digital India
Our Govt is heavily promoting Digital India and it is really good we are becoming more dependent on digitisation. However, would like to quote some examples, which I have been facing in diff way -
1. Digilocker : ITR file -0.06 MB upload issue in their Drive. They are attempting but failing to address it since one month. Same file getting easily uploaded in G drive, OneDrive, Dropbox !
2. NVSP : Pwd not getting reset for specific Log in User name. This was reqd to download EPIC, but since 8 months no solution. Suggested to delete old acct, so that new one can be Sign up. Std formatted mail keeps coming.
3. Ahmedabad Muni Corp portal : Was able to Log in with pwd, but one fine morning issues started and unable to do anything. Noone addressing it nor responses to e mails. Knowing deptt high inefficiency, left w/o hope.
4. Income tax portal : Wrong mob no fetched in TRACES; In my wife AIS - my mob no is fetched.
5. CIBIL : Lot of erroneous personal info captured from here and there. Wanted to streamline, but all efforts in vain.
6. New India Assurance - PMSBY Insurance: Every time failing to download the Insurance policy. Portal invariably says " Invalid details". On putting up to their agency GRADATIM, we then get it by mail. There are no efforts seen in resolving system error, inspite of complaints !!
Govt I.T team has to be strong to resolve all such hassles in order to overcome obstacles and have smooth experience... more
1. Digilocker : ITR file -0.06 MB upload issue in their Drive. They are attempting but failing to address it since one month. Same file getting easily uploaded in G drive, OneDrive, Dropbox !
2. NVSP : Pwd not getting reset for specific Log in User name. This was reqd to download EPIC, but since 8 months no solution. Suggested to delete old acct, so that new one can be Sign up. Std formatted mail keeps coming.
3. Ahmedabad Muni Corp portal : Was able to Log in with pwd, but one fine morning issues started and unable to do anything. Noone addressing it nor responses to e mails. Knowing deptt high inefficiency, left w/o hope.
4. Income tax portal : Wrong mob no fetched in TRACES; In my wife AIS - my mob no is fetched.
5. CIBIL : Lot of erroneous personal info captured from here and there. Wanted to streamline, but all efforts in vain.
6. New India Assurance - PMSBY Insurance: Every time failing to download the Insurance policy. Portal invariably says " Invalid details". On putting up to their agency GRADATIM, we then get it by mail. There are no efforts seen in resolving system error, inspite of complaints !!
Govt I.T team has to be strong to resolve all such hassles in order to overcome obstacles and have smooth experience... more
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Network issue is more often than not the main culprit! Forget MTNL/BSNL, all other private players are equally responsible. I am afraid, private players (experience with VI) are heavily advocating post paid services, with pre-paid customers often left with poor connectivity! If you complain on their 'apps', the complaint is registered & omitted after 3-4 days, but no response. Public corporations (experience with PMC), often insist that customers use their apps, which apart from poor network (maybe excluding metro cities), are almost always not working properly. If government wants Digital India to be successful, private/public players' initiative, accountability & active trouble shooting of customer issues (not just 'eyewashes') by them is necessary. more
Aug 31
Yes, I echo the sentiments expressed here. Digital India is the need of hour but there needs to be vision and will to make this happen. Country like ours with so much diversity, it really needed detailed planning to cover all the use cases. Initial few years, hard work is needed by all the employees of respective government department to make the process smooth. Government employees will also need support from government to resolve bottlnecks they face. Unfortunately, government launches the schemes with lots of fanfare and after that no follow-ups on its smooth implementation. more
Aug 31
Yes, digitization is fine but lot of thought has to be given about the infrastructure to support it. Sadly that is missing and we have to fend for ourselves .In the meantime more and more websites are created at all levels by all govts which only confuses the citizens and the websites themselves suck quite often. more
Aug 30
Yes ! It is true that there is a lot of fanfare for the Digitization in India. The decision makers have left the general public to fend for themselves. There is a lot of fanfare about any new facility introduced; but hardly any follow up to check if its is working as designed to ... more
Aug 30
