I bought Croma LED FHD on 1st-June-2014 along with the extended warranty of 4 years. In this 1 year I have faced many issues and even facing in TV and every time I registered compliant in customer care. So called engineers from the service center are seems to be uneducated. They don't know how to deal with issue, they miss behaved with us. Even Customer care closed the service request even without confirming. There have been instances that nobody from service center visit our place and request is closed. I even raise escalations against the service to the customer care representatives but no help. They didn't even bother to response back at least once. Below are some examples of the statement made by service engineers. 1.) Because of the use of home theater with the TV, Its chip is damaged.(Now I didn't understand why customer will bought a home theater if he or she can't use in with TV). 2.) Another example is, one very good engineer came and said without even looking and listening the problem that, 'Mere saamne TV sahi chal raha hai isliye hum isse theek nahi kar sakte, next time apne TV ke problem ka video banaiye, phir se complaint register kariye, aur tab engineer aayega video dhekega aur phir sahi karega'. (Now what I understand from this statement is those guys think that either we consumers are fool or they are very smart. Did it make any sense that I should first make video of issue I am facing in TV. Is this kind of service a customer will expect after paying huge amounts for the product). When I asked them to write the same statement they directly said no, because they know this is not the protocol and in fact such kind of protocols can never be in place. 3.) I again recently registered one more complaint about the issue of volume fluctuation which I have been facing from long time and every time they give some non sense reason and doesn't provide service. This time engineer called and asked for address I gave my address even in text message also but nobody came and all of the sudden I got the message that 'We are pleased to inform that your service request number PUN050515FS00018 is successfully closed' When I call back to customer care they easily said that 'this is happened by mistake and now you need to raise a new complaint. Sorry for the inconvenience.' All such incidents are still continuing even when I clearly mentioned that please take the request seriously I have been dealing with bad engineers of your every time, but it seems the CROMA as a brand is not bother at all about the customer problems. 4.) Fourth awesome reason one of the engineer gave is ' Aap common remote use karte hain for DTH setup box and TV isliye aapka TV kaharab ho raha hai'. I raised the complaint of such behavior with CORE team but its been more than 2 months there is no response from them also. It seems in India there is no value of services and consumer complaints. I didn't expect this even with government officials working with CORE. Can anybody please help ?

I bought Croma LED FHD on 1st-June-2014 along with the extended warranty of 4 years.
In this 1 year I have faced many issues and even facing in TV and every time I registered compliant in customer care. So called engineers from the service center are seems to be uneducated. They don't know how to deal with issue, they miss behaved with us. Even Customer care closed the service request even without confirming. There have been instances that nobody from service center visit our place and request is closed. I even raise escalations against the service to the customer care representatives but no help. They didn't even bother to response back at least once.

Below are some examples of the statement made by service engineers.
1.) Because of the use of home theater with the TV, Its chip is damaged.(Now I didn't understand why customer will bought a home theater if he or she can't use in with TV).
2.) Another example is, one very good engineer came and said without even looking and listening the problem that, "Mere saamne TV sahi chal raha hai isliye hum isse theek nahi kar sakte, next time apne TV ke problem ka video banaiye, phir se complaint register kariye, aur tab engineer aayega video dhekega aur phir sahi karega".
(Now what I understand from this statement is those guys think that either we consumers are fool or they are very smart. Did it make any sense that I should first make video of issue I am facing in TV. Is this kind of service a customer will expect after paying huge amounts for the product). When I asked them to write the same statement they directly said no, because they know this is not the protocol and in fact such kind of protocols can never be in place.
3.) I again recently registered one more complaint about the issue of volume fluctuation which I have been facing from long time and every time they give some non sense reason and doesn't provide service. This time engineer called and asked for address I gave my address even in text message also but nobody came and all of the sudden I got the message that "We are pleased to inform that your service request number PUN050515FS00018 is successfully closed"
When I call back to customer care they easily said that "this is happened by mistake and now you need to raise a new complaint. Sorry for the inconvenience."
All such incidents are still continuing even when I clearly mentioned that please take the request seriously I have been dealing with bad engineers of your every time, but it seems the CROMA as a brand is not bother at all about the customer problems.
4.) Fourth awesome reason one of the engineer gave is " Aap common remote use karte hain for DTH setup box and TV isliye aapka TV kaharab ho raha hai".

I raised the complaint of such behavior with CORE team but its been more than 2 months there is no response from them also.
It seems in India there is no value of services and consumer complaints. I didn't expect this even with government officials working with CORE.

Can anybody please help ? more

Helpful Connected Consumers Jul 05

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Shyam Shrivastava

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Oct 31

Kutubkhan Human

nowadays police will not take any action...we must do what is right...and take the action same time...dont get scared and fear for anything...many people in the past has compromised their life for our freedom...so now our duty to continue the same and bring justice and freedom and right things in our country....no to bribe, no influence, dont waste money, take care of poors... more

Jul 25

Nitin Sawhney

or File a complaint in consumer court with the complaint number which is registered in croma customer care. more

Jul 22

Rahul Mehta (Free Lance Journalist blogger)

write to MD of tata enterprise more

Jul 22

Rema Muralidhar

Step MOTHERLY TREATMENT METED OUT TO CLUB MAHINDRA MEMBERS .We had waitlisted our request and also informed hotel Poovar of our request but on arrival we were told that 1 BR and Studios get booked within half hour of opening of booking for the resort rooms and there are no cancellations thereafter. Indeed this is faster than even summer train bookings. We are dining at the restaurant here and we find it mostly empty even during peak hours and the resort itself has a deserted look. We have visited many Club Mahindra resorts at various times and seen the presence of crowds. Many of the Studio rooms look deserted. Even the staff here mention that it is a lean period.The front desk gentlemen were only interested in customers who had come through different travels and not in club mahindra members-- we had been dumped by Poovar resort management on second floor HUs against our request for Studio though we are senior citizens and I have a bandaged hand due to an accident. I have been a member of Club Mahindra REDseason for more than 9 years. It is a 25 years Holiday Membership.For becoming a Member one needs to pay the Membership Fee and Annual Maintainence fee -- above Rs.10000.. At the time of joining we were given a rosy picture of Holidays that could be availed with ease across large number of Resorts.How ever our experience over the years have been as under--1)We vhardly ever get the desired studio rooms which we are entitled ,unless we book three or four months earlier that too only on weekdays and not on weekends. 2)Lot of compromises have to be made regarding the Place of visit and time of visit.Holidays can be planned not on your convenience but on the convenience of Club M ahindra 3]AT THE TIME OF JOINING WE WERE GIVEN TO UNDERSTAND THAT CLUB MAHINDRA RESORTS ARE MEANT ONLY FOR MEMBERS. HOWEVER OVER A PERIOD OF TIME WE FIND MORE NONMEMBERS IN THE RESORTS THAN MEMBERS..---SINCE THE ROOMS ARE AVAILABLE THROUGH TRAVEL DESK SIGHTS LIKE TRIP ADVISOR ,MAKE MY TRIP ETC.A cash customer is more valuable than a member who has already made an upfront payment. 4)When we were offered Red Studio we were specifically told that studio Apartment come with a kitchenette,where we could prepare our own food using microwave oven, cutlery etc.However most of the resorts now do not have kitchenette with studio rooms. 5)With vast promotional drives to enrol members the ratio of members to rooms available have gone up.,resulting in less inventory for more members .This has resulted in members not getting desired rooms at desired locations and time Above points indicate that the Time sharing model is an imperfect one,currently heavily loaded against the members. There is no guarantee for the promises made while receiving the full upfront payment.There is no clause for opting out of this membership by refund of remaining value . In view of this it is necessary to bring in regulations by the government.,so that malpractices can be prevented and Membership to inventory maintained and promised services are rendered. Rema Muralidhar more

Jul 20

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