IFB cheating consumers
My IFB Customer code is:861699.
I had purchased Diva model washing machine from IFB around 10 yrs ago. In the very beginning I had problem with the company as they did not honor the warranty. I filed a case against them in the Consumer court and was granted compensation of Rs.6,000/-.
Again on 02.01.2016 the company representative approached me convincing me that extended warranty facilities are available and that they would honor the warranty. Accordingly I paid him Rs.3778/- on 02.01.2016, receipt number(Book No. & Sl.No.15534 3715 2015-2016
In the month of Feb 2017, the cabinet legs collapsed because of rusting. When I complained to the company, the customer care promised me online that the rusted cabinet would be replaced under the extended warranty. But since the past three months I have made repeated complaints; each time they promise the same, but the local service centre does not respond. I made several written complaints to the global customer care of the company; except a courtesy reply, they have not done anything. Atlast the local service centre tells me that cabinets are not covered under extended warranty. When I ask them to give me this information officially and in writing, they are avoiding me. I have contacted the senior officials in the customer care to atleast inform me officially if the statement of the local service centre is true. But they are mute. It is obvious that they got the money they wanted to collect from me, and now they are avoiding to give the promised service. As a consumer I told them that i have the right to be informed in writing whether the cabinets are really not covered by the extended warranty, and if so the reasons. But this company which is known to be a hardcore cheat, from a long time, is not even bothered to write to me.
On top of it I off and on receive sms messages from the service center 'confirming' to me of complaints that I had never made. And again after a few days I receive messages stating that my 'complaint' has been resolved. This clearly proves that they are maintaining bogus records, and fooling the consumers. Their services are not only deficient but they are outright cheating the consumers.
Members of local circles and the public should be alert to the fact that IFB is a big fraud, and it should be boycotted by all. more
I had purchased Diva model washing machine from IFB around 10 yrs ago. In the very beginning I had problem with the company as they did not honor the warranty. I filed a case against them in the Consumer court and was granted compensation of Rs.6,000/-.
Again on 02.01.2016 the company representative approached me convincing me that extended warranty facilities are available and that they would honor the warranty. Accordingly I paid him Rs.3778/- on 02.01.2016, receipt number(Book No. & Sl.No.15534 3715 2015-2016
In the month of Feb 2017, the cabinet legs collapsed because of rusting. When I complained to the company, the customer care promised me online that the rusted cabinet would be replaced under the extended warranty. But since the past three months I have made repeated complaints; each time they promise the same, but the local service centre does not respond. I made several written complaints to the global customer care of the company; except a courtesy reply, they have not done anything. Atlast the local service centre tells me that cabinets are not covered under extended warranty. When I ask them to give me this information officially and in writing, they are avoiding me. I have contacted the senior officials in the customer care to atleast inform me officially if the statement of the local service centre is true. But they are mute. It is obvious that they got the money they wanted to collect from me, and now they are avoiding to give the promised service. As a consumer I told them that i have the right to be informed in writing whether the cabinets are really not covered by the extended warranty, and if so the reasons. But this company which is known to be a hardcore cheat, from a long time, is not even bothered to write to me.
On top of it I off and on receive sms messages from the service center 'confirming' to me of complaints that I had never made. And again after a few days I receive messages stating that my 'complaint' has been resolved. This clearly proves that they are maintaining bogus records, and fooling the consumers. Their services are not only deficient but they are outright cheating the consumers.
Members of local circles and the public should be alert to the fact that IFB is a big fraud, and it should be boycotted by all. more
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Oct 31
My parents had similar experience with the IFB microwave. Product Category: Microwave Oven Model: 30SRC2 Rotisserie - 30 litre Source of Purchase: Large Format Retailers Problem: I bought this microwave from LP Electronics Cuttack on 6th Feb 2015. From the 1st day of my purchase it had heating and door opening issue. Even after complaining immediately neither Retailer or IFB service center replaced my unit, rather tried to fix 3 times by visiting my place and it never worked. Recently it started giving the same trouble and IFB service center charged 2500 to fix, whereas I had warranty till 2020.Moreover I was so frustrated with this product that I requested them to replace. But ended up paying INR 2500 to fix.. We need to have a regulatory board, since we cant go to consumer court for everything and we all know how many years it takes. I had a baggage issue with Indigo and I filed a consumer case 3 years back. Till today I didn't even get a date. Every time I call my lawyer he says there is no judge in the court :) I am frustrated. I eneded up paying INR 5000 to the lawyer without any result. This entire process need to be revisted and need to have optimized approach and quick resolution to at least non complicated matters. more
May 15
Yes I too have got burnt my fingers . IFB does not have proper servicing set up. Even for IMC they replace the defective parts with old parts removed from other machines which naturally give trouble soon. I have left with no other alternate except to get repairs from local sources. more
May 14
I don't know why is it so that IFB is understood and accepted as a cheat company. I had a different opinion about it and have been recommending this to my friends. I don't know how the things are now but about 10 years back I had to suffer for a month after getting in to annual maintenance contract with this company. After corresponding for a month when nothing came up I wrote a strong letter to their head office ( that time it was in Calcutta) the very next day somebody came from the dealer and replaced the motor which was required. Why don't you try that Prabhakarji? Hope that helps. more
May 14
You are absolutely right. IFB is a fraud company. They buy 5 yr old design of any product from Siemens and sale at cheap price. Since they are not original designers, they don't know how to tackle problems if any. They provide services to Siemens products too. But again it is limited to only providing consumables and if at all they repair anything, you are sure that nothing much has improved! more
May 13
