I had used Indian Postal service to send an envelope to USA by registered post. The receipt of registration came with a tracking number. I can track the movement of the consignment through this number. We did get a tracking advice but was dismayed to find that the destination was not mentioned. A toll free help line number (1800 1120110) was also provided. So I called the number and was confronted with a recorded message "all our operatives are busy please be on line" I listened through this message through out the day.
Can India Post improve these services so that they can compete with FEDex, DHL and other couriers? We desire to use Indian entities but are constrained by their indifference and inefficiencies. more