Improving Government Hospitals in Delhi - Addl Inputs
All:
Below are the issues, root causes and solutions as identified by you in regards to Government Hospitals in Delhi. Kindly review them and if you feel something is missing, please share the same as a comment to this post.
The whitepaper will soon be presented to the Hon'ble Minister for his review and actions.
Department of Health
Government Hospitals in Delhi
Issues Identified:
1. Doctors are rude with the patients
2. Government hospitals are over-crowded
3. Government hospitals are unhygienic and dirty
4. There are long queues to see the doctor
5. Appointment system is not up to the mark
6. Doctors are not available many times, especially on weekends
7. Number of doctors per hospital are less
8. There is corruption in Government hospitals
9. Many medical equipment are broken or never used
10. Non-availability of medicines is also a big issue
11. Linen on the beds dirty and torn
12. Medicine thefts from stores is common
13. Nursing staff is inadequate
Root Causes Identified:
1. Customer Service training cells in Government hospitals are missing
2. Outsourced services are not monitored properly
3. Doctors have to check hundreds of patients from all strata of the society every day
4. A very large number of people visiting the hospitals means that the cleanliness and hygiene of the hospitals take a beating
5. Lack of enough cleaners in these hospitals
6. Lenient attitude of the staff members and management towards cleanliness
7. The online/phone appointment system is still to be implemented in most of the Government hospitals
8. Many doctors are not even aware of the latest equipment that the hospital has
9. Requirement of medicines is so much that the stock runs out fast
10. There is a lack of proper surveillance and monitoring in Government hospitals
11. Government hospital doctors are not paid well
12. Since the doctors are less, the available doctors have regular duties which makes them tired and uninterested
13. Junior doctors join Government hospital as a stop gap arrangement
14. Average time on a patient is quite low with the result doctors are not able to go in details of medical problems
Solutions Identified:
1. Doctors in Government hospitals should be trained to handle each patient with patience and respect
2. The number of doctors in Government hospitals should be increased
3. The cleanliness responsibility of the hospitals should be outsourced to private vendors
4. Phone and internet appointment system should be designed
5. Availability of doctors should be ensured through biometric attendance
6. Medical equipment should be optimally used
7. Doctors should be trained on using the latest equipment
8. Trained technicians should be hired to operate the machines
9. CCTV cameras should be installed
10. Doctors should be given attractive remuneration
11. Availability of doctors, beds and other facilities should be made online more
Below are the issues, root causes and solutions as identified by you in regards to Government Hospitals in Delhi. Kindly review them and if you feel something is missing, please share the same as a comment to this post.
The whitepaper will soon be presented to the Hon'ble Minister for his review and actions.
Department of Health
Government Hospitals in Delhi
Issues Identified:
1. Doctors are rude with the patients
2. Government hospitals are over-crowded
3. Government hospitals are unhygienic and dirty
4. There are long queues to see the doctor
5. Appointment system is not up to the mark
6. Doctors are not available many times, especially on weekends
7. Number of doctors per hospital are less
8. There is corruption in Government hospitals
9. Many medical equipment are broken or never used
10. Non-availability of medicines is also a big issue
11. Linen on the beds dirty and torn
12. Medicine thefts from stores is common
13. Nursing staff is inadequate
Root Causes Identified:
1. Customer Service training cells in Government hospitals are missing
2. Outsourced services are not monitored properly
3. Doctors have to check hundreds of patients from all strata of the society every day
4. A very large number of people visiting the hospitals means that the cleanliness and hygiene of the hospitals take a beating
5. Lack of enough cleaners in these hospitals
6. Lenient attitude of the staff members and management towards cleanliness
7. The online/phone appointment system is still to be implemented in most of the Government hospitals
8. Many doctors are not even aware of the latest equipment that the hospital has
9. Requirement of medicines is so much that the stock runs out fast
10. There is a lack of proper surveillance and monitoring in Government hospitals
11. Government hospital doctors are not paid well
12. Since the doctors are less, the available doctors have regular duties which makes them tired and uninterested
13. Junior doctors join Government hospital as a stop gap arrangement
14. Average time on a patient is quite low with the result doctors are not able to go in details of medical problems
Solutions Identified:
1. Doctors in Government hospitals should be trained to handle each patient with patience and respect
2. The number of doctors in Government hospitals should be increased
3. The cleanliness responsibility of the hospitals should be outsourced to private vendors
4. Phone and internet appointment system should be designed
5. Availability of doctors should be ensured through biometric attendance
6. Medical equipment should be optimally used
7. Doctors should be trained on using the latest equipment
8. Trained technicians should be hired to operate the machines
9. CCTV cameras should be installed
10. Doctors should be given attractive remuneration
11. Availability of doctors, beds and other facilities should be made online more
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View all 16 comments Below 16 comments
There is administration problem not to scrutinise the capable /talented doctors but side by side where there are doctors who are well paid but reluctant to serve the society/ patients , neither they are serious for responsibility nor willing to serve better as a duty .This is option to mend the ways to make government hospital people friendly more
Jul 16
The Govt has not given proper care to Hospitals to establish good facilities with equipments,staff,etc.They are made as a formalities.Therefore,the doctors employed their are least bother to perform the duties.If the Govt hospitals are equipped with good clinical instruments,then Govt can also make explanations from the working doctors and other related staff. more
Jul 16
The shortage of adequate trained medical personnel at all levels is well known, and delhi govt is no exception to this. All efforts must be made to reduce the vacancy level to zero, and to ensure adequacy of medicines for supply to the visiting public. All hospitals must be made to secure NABH accreditation. more
Jul 15
In Kerala and other Southern states the Doctor's are very few. The reason is people do not go for allopathy for disesses which can be taken care by home treatment and traditional medicines. So the primary focus of government should be to educate people against their ill founded faith in allopathy. more
Jul 15
