Improving Porter System at Stations - Addl Inputs
Here are the key inputs submitted by you on improving Porter System at Stations. Kindly review and if something is missing please add to it. We will shortly compile the whitepaper for submission to the Hon'ble Minister and the leadership team.
Improving Porter System at Stations
1. The price list of the porters should be mentioned at different places in the trains and on stations
2. Porter unions should be monitored closely and brought under the Government lens
3. Porters caught asking more money than the printed pricelist should be challaned on the spot
4. Repeat offenders should be stripped of their badge
5. Every porter should have a unique ID that is displayed on their badge and can be used during complaint filing
6. Prepaid porter system should be introduced which is SMS based driving porter to passenger
7. Wearing prominently visible badges should be made mandatory
8. There should be a queue/number system for the porters to follow to attend a passenger
9. A phone-complaint number and an online complaint system should be enabled which should be prominently visible on stations
10. The passenger complaints should be registered at the union office
11. A vigilance team should be created by the station master which keeps an eye on unauthorized porters
12. Luggage trolleys could be made available on stations on a chargeable basis
13. NGOs should be roped in to train the porters on customer service
14. Porters should be trained on the ‘Code of Conduct’
15. The union and Railway Authorities should make sure that the Code of Conduct is enforced more
Improving Porter System at Stations
1. The price list of the porters should be mentioned at different places in the trains and on stations
2. Porter unions should be monitored closely and brought under the Government lens
3. Porters caught asking more money than the printed pricelist should be challaned on the spot
4. Repeat offenders should be stripped of their badge
5. Every porter should have a unique ID that is displayed on their badge and can be used during complaint filing
6. Prepaid porter system should be introduced which is SMS based driving porter to passenger
7. Wearing prominently visible badges should be made mandatory
8. There should be a queue/number system for the porters to follow to attend a passenger
9. A phone-complaint number and an online complaint system should be enabled which should be prominently visible on stations
10. The passenger complaints should be registered at the union office
11. A vigilance team should be created by the station master which keeps an eye on unauthorized porters
12. Luggage trolleys could be made available on stations on a chargeable basis
13. NGOs should be roped in to train the porters on customer service
14. Porters should be trained on the ‘Code of Conduct’
15. The union and Railway Authorities should make sure that the Code of Conduct is enforced more
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My suggestions are as under:_ ALL STATIONS SHOULD HAVE RAMPS ALONG WITH STEPS IN ANY CASE, ALL GOVT BUILDINGS SHOULD HAVE RAMPS MOST PEOPLE ARE USING TROLLEY BAGS THESE DAYS PORTER SYSTEM MAY BE ON THE WANE RAILWAYS SHOULD PROVIDE TROLLYS FOR A FEE OF RS 10 EXISTING PORTERS SHOULD BE USED FOR TROLLEY COLLECTION FROM OUTSIDE BUILDING AND KEEP IT IN ONE PLACE WHERE FROM PEOPLE CAN COLLECT ON FEE PAYMENT AT TROLLEY COUNTER. more
Apr 22
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Apr 20
Basically almost everybody related to trains especially TCs are corrupt. There is no scope for improvement of railways till you privatize railways and bring competition among the trains. Also unless the authorities make is easy for passengers to complain against the officials and act upon them swiftly, forget about improvement. For last 40 years I am hearing the same promises. more
Jun 13
The Porter should be provided with the small fabricated trolleys with the Castor wheels as is available with Howrah Jn Station.It do not cost much.Such porters are charging RS 35/-It can carry a load of 40 kg on long platforms.Like wise battery cars are provided at important stations for elders.Such cars can be utilized for portage on the basis of luggage numbers and size .Passenger can hand over the luggage at a collection point having scanner;where suitable tagging of train no,coach no and passengers name is mentioned and its duplicate may be handed over to the depositor passenger as is done at the Airports-Passenger need not to carry it,s luggage to the Aircraft.It must be on the pre- paid chargeable basis,Otherwise the existing system may be utilized by the passenger. more
Jun 12
some measures should be initiated to check over occupancy of others share of place in coachesby carring more luggage both in weight and volume( several tokaries are carried by some in train compartments).There should be check at the level of entry into the platform.Booking of luggage can be made easy when such excessive articles are found . more
Jun 11
