In authorised debut under SMS charges SBI
I and my family members hold few accounts with SBI. To my surprise in one of the account charges for SMS has been charged for the first time, on Enquiry with the Branch, asked to submit a letter to cancel mobile messaging facility and promised the amount will be credited back. However on submission of a letter, was told that reply will be sent by mail. However, no such charges was levied in other accounts and also in the list of service charges as appearing in SBI WEBSITE No such charges are leviable. Request all to share the experience more
RBI has certain role to play in this issue. What is the RBI Guideline / Instruction to Commercial Banks?
Can anybody throw some light on this matter? more