IRCTC Reservation Portal - Addl Inputs
Dear Railways Circle Members:
Thanks for all your inputs on Issues, Root Causes and Solutions related to IRCTC Reservation Portal.
Kindly review and if you have anything additional, please post it with a Prefix (Issue, Root Cause, Solution) based on what it is.
We are in the process of compiling a whitepaper which will be shared with all the associated leaders so recommended actions can be appropriately considered and acted upon as fit.
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IRCTC Reservation Portal – Key Solutions
1. Selection of seats and berth should be allowed on IRCTC
2. Extra servers should be installed to optimize the portal performance during tatkal bookings in the mornings
3. The CAPTCHA should be removed and some other security feature should be put in to make the login process faster
4. Refunds should be automated and should be processed within 2 days
5. A feedback/complaint section should be put on the portal, where people can communicate their observations and suggestions
6. Senior citizens should be guaranteed lower births, pending availability
7. A message should automatically come up, when the screen has been idle for more than 5 minutes and the site is about to log out
8. Description of each class should pop up while booking
9. The status of RAC / WL should be updated every day on the IRCTC website
10. TDR issues should be addresses within 7 days
11. Payment gateways should be made more smooth and fool proof
12. Onward booking facility should be introduced
13. Booking through mobile should be allowed all times where allowed in portal
14. The mobile experience of the site should be better optimized
IRCTC Reservation Portal - Key Root Causes
1. The number of people that visit the portal is huge
2. Too many security features have been added to the portal
3. New features are being added to the site but they are not well planned
4. Some features on the portal are not explained properly
5. People are unaware of the TDR guidelines
6. IRCTC may not be well equipped to effectively running and scaling such a high traffic portal.
7. The site is not tested thoroughly before making the release live
8. Too many ads from Google provide for a poor user experience
9. Ministry and Railways do not have up to date industry people on staff and on board of IRCTC which is key to staying ahead of the curve.
IRCTC Reservation Portal – Key Issues
1. It takes a longer time to log in now
2. The CAPTCHA becomes pretty difficult to read
3. The portal has become a little confusing now
4. There is no way to book an onwards journey
5. The refund takes a long time to get processed
6. Selection of seats/berths is not allowed on the current website
7. No feedback or complaint section in the site
8. Senior citizens still cannot be guaranteed lower or middle birth while booking
9. Site logs out after every few minutes
10. IRCTC website becomes slow during the Tatkal period
11. The site also crashes many times
12. While booking, it is very difficult to figure out which classes are air conditioned
13. Once a person logged in with password, it asks password for each sub-section
14. The status of RAC / WL is not updated regularly
15. TDR takes months to clear and sometimes never even happens
16. Payment gateways are another bottleneck – payment gets rejected many times
17. No option of pre booking mean or even knowing if a pantry car exists in the train
18. Mobile booking not allowed from 8am to 12 noon
19. There is no option available for disabled person’s more
Thanks for all your inputs on Issues, Root Causes and Solutions related to IRCTC Reservation Portal.
Kindly review and if you have anything additional, please post it with a Prefix (Issue, Root Cause, Solution) based on what it is.
We are in the process of compiling a whitepaper which will be shared with all the associated leaders so recommended actions can be appropriately considered and acted upon as fit.
---------------------------------------------------------------------------------------------------------------------------------------
IRCTC Reservation Portal – Key Solutions
1. Selection of seats and berth should be allowed on IRCTC
2. Extra servers should be installed to optimize the portal performance during tatkal bookings in the mornings
3. The CAPTCHA should be removed and some other security feature should be put in to make the login process faster
4. Refunds should be automated and should be processed within 2 days
5. A feedback/complaint section should be put on the portal, where people can communicate their observations and suggestions
6. Senior citizens should be guaranteed lower births, pending availability
7. A message should automatically come up, when the screen has been idle for more than 5 minutes and the site is about to log out
8. Description of each class should pop up while booking
9. The status of RAC / WL should be updated every day on the IRCTC website
10. TDR issues should be addresses within 7 days
11. Payment gateways should be made more smooth and fool proof
12. Onward booking facility should be introduced
13. Booking through mobile should be allowed all times where allowed in portal
14. The mobile experience of the site should be better optimized
IRCTC Reservation Portal - Key Root Causes
1. The number of people that visit the portal is huge
2. Too many security features have been added to the portal
3. New features are being added to the site but they are not well planned
4. Some features on the portal are not explained properly
5. People are unaware of the TDR guidelines
6. IRCTC may not be well equipped to effectively running and scaling such a high traffic portal.
7. The site is not tested thoroughly before making the release live
8. Too many ads from Google provide for a poor user experience
9. Ministry and Railways do not have up to date industry people on staff and on board of IRCTC which is key to staying ahead of the curve.
IRCTC Reservation Portal – Key Issues
1. It takes a longer time to log in now
2. The CAPTCHA becomes pretty difficult to read
3. The portal has become a little confusing now
4. There is no way to book an onwards journey
5. The refund takes a long time to get processed
6. Selection of seats/berths is not allowed on the current website
7. No feedback or complaint section in the site
8. Senior citizens still cannot be guaranteed lower or middle birth while booking
9. Site logs out after every few minutes
10. IRCTC website becomes slow during the Tatkal period
11. The site also crashes many times
12. While booking, it is very difficult to figure out which classes are air conditioned
13. Once a person logged in with password, it asks password for each sub-section
14. The status of RAC / WL is not updated regularly
15. TDR takes months to clear and sometimes never even happens
16. Payment gateways are another bottleneck – payment gets rejected many times
17. No option of pre booking mean or even knowing if a pantry car exists in the train
18. Mobile booking not allowed from 8am to 12 noon
19. There is no option available for disabled person’s more
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View all 222 comments Below 222 comments
Food is most important for any traveller on Railways. Stations can be outsourced with public caterers with set guidelines. more
Apr 19
Advance system was better as two months before. Four months are long time and people program may change in between. Cleanliness and security should be focused. more
Apr 19
Is it possible for the IRCTC to optimise utilisation of each berth/seat? For eg suppose a reservation has been made from an en-route station, then the berth is vacant from the originating station till that en-route station. Why not monetise this resource by allocating it to someone who is boarding from the starting station..at least till the en-route station? As of now, only TTEs are monetising this resource by fleecing money from passengers in need. more
Apr 19
RATHER GETTING WAITLISTED TICKET IN CANCEL AUTOMATICALLY, IT SHOULD ALSO BE TREATED AS VALID.. IN THIS WAY IT WOULD BE A POSITIVE FOR REVENUE GROWTH, AND PASSENGER WILL BE CONFIDENT TO BUY E-TICKET. more
Apr 19
1. In the present system of booking tickets at IRCTC, if the waitlisted ticket does not get confirmed, it gets cancelled automatically. Pls. provide an option to passenger while booking the ticket if he wants it to be cancelled when not confirmed. This way, passenger can use the same ticket and travel in unreserved class and/or put his waitlist claim as well. 2. It will greatly help if IRCTC can make provision to book unreserved tickets. This will avoid standing in long ques at Railway stations and also help passengers to arrive at stations as per their convenience. 3. Railways offer concession to school children, cancer patients etc. In the present system, it is possible to get concession if he is a handicapped person or senior citizen. Makeing provision to other categories will be very useful. Suitable proof can be produced by students or patients to railway authories on station before the train departure or can be shown to TTE on the train. 4. For trains departing in the morning, chart is prepared around 11 PM. Since chart is displayed on station 3 hrs prior to departure of the train, waitlisted passengers are at a disadvantage when charts are prepared at 11 PM. Allotments of bearths for Tickets cancelled at the counter after 11 PM are at the discretion of TTEs which is not fair( and is source a of corruption) more
Apr 17
