IRCTC Reservation Portal - Inputs on Root Causes
Dear all:
Below are the key issues as highlighted by you
with IRCTC Reservation portal.
Kindly review and If something is missing, please add it as a comment. Otherwise, please help identify Root Causes for these Issues.
We will then review Solutions and submit a whitepaper to the Minister, Railway Board, CRIS and IRCTC for actions.
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IRCTC Reservation Portal – Key Issues
1. It takes a longer time to log in now
2. The CAPTCHA becomes pretty difficult to read
3. The portal has become a little confusing now
4. There is no way to book an onwards journey
5. The refund takes a long time to gets processed
6. Selection of seats/berths is not allowed on the current website
7. No feedback or complaint section in the site
8. Senior citizens still cannot be guaranteed lower or middle birth while booking
9. Site logs out after every few minutes
10. IRCTC website becomes slow during the Tatkal period
11. The site also crashes many times
12. While booking, it is very difficult to figure out which classes are air conditioned
13. Once a person logged in with password, it asks password for each sub-section
14. The status of RAC / WL is not updated regularly
15. TDR takes months to clear and sometimes never even happens more
Below are the key issues as highlighted by you
with IRCTC Reservation portal.
Kindly review and If something is missing, please add it as a comment. Otherwise, please help identify Root Causes for these Issues.
We will then review Solutions and submit a whitepaper to the Minister, Railway Board, CRIS and IRCTC for actions.
------------------------------------------------------------------------------------------------------------------------------
IRCTC Reservation Portal – Key Issues
1. It takes a longer time to log in now
2. The CAPTCHA becomes pretty difficult to read
3. The portal has become a little confusing now
4. There is no way to book an onwards journey
5. The refund takes a long time to gets processed
6. Selection of seats/berths is not allowed on the current website
7. No feedback or complaint section in the site
8. Senior citizens still cannot be guaranteed lower or middle birth while booking
9. Site logs out after every few minutes
10. IRCTC website becomes slow during the Tatkal period
11. The site also crashes many times
12. While booking, it is very difficult to figure out which classes are air conditioned
13. Once a person logged in with password, it asks password for each sub-section
14. The status of RAC / WL is not updated regularly
15. TDR takes months to clear and sometimes never even happens more
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View all 364 comments Below 364 comments
However I would like to place on record that the IRCTC next Gen which is operational now is quite fast and smooth... -I have seen failures only for Tatkal booking while payment is being made thru SBI.. But now that will not happen as I noticed 2 days back that ITCTC has removed SBI from the 'pull down menu' for banks itself! more
Apr 16
The listed defects must be removed and booking must be fair and neutral. Before final payment the site must show the berth to be offered if payment is made immediately. more
Apr 14
