irctc's rubbish reply to defend this when presented with proof of their website not working during peak tatkal booking
Dear Customer,
We wish to inform you that, "www.irctc.co.in" is the web interface for booking railway tickets. The service depends on various partners system response like from Railways itself, Banks and Payment gateways, ISPs etc. We do not ignore any grievance/suggestions of customer received by mail or over phone. We resolve the issues by coordinating with multiple partners as and when they happen. In this connection it may be stated here that IRCTC website is quite active at any point of time as about 4 lakhs Tickets are booked daily. However there is extraordinary heavy rush during 10.00 hrs to 10.30 hrs for Tatkal booking at Passenger Reservation System (PRS) as well as the counter booking resulting in queues in PRS system. Due to this reason internet ticket booking is also affected. IRCTC and its partners/service providers are striving hard to overcome this problem. more
We wish to inform you that, "www.irctc.co.in" is the web interface for booking railway tickets. The service depends on various partners system response like from Railways itself, Banks and Payment gateways, ISPs etc. We do not ignore any grievance/suggestions of customer received by mail or over phone. We resolve the issues by coordinating with multiple partners as and when they happen. In this connection it may be stated here that IRCTC website is quite active at any point of time as about 4 lakhs Tickets are booked daily. However there is extraordinary heavy rush during 10.00 hrs to 10.30 hrs for Tatkal booking at Passenger Reservation System (PRS) as well as the counter booking resulting in queues in PRS system. Due to this reason internet ticket booking is also affected. IRCTC and its partners/service providers are striving hard to overcome this problem. more
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I think all employees from to to bottom feels that once i have appointed in railway, nobody can remove me for any negligence. That's the security of job. That's why they treat the public in this manner. There should be watch on performance of single employee. Then this situation will improve. more
Feb 10
Agree. but time probably has come for them to improve. If they are doing business the way they are doing, the day is not too far in the future when people may be forced to abandon rail travel to other modes. more
Feb 10
