Issues in Consumer Courts
I think this is a very approbate step that the dept has taken up. Seeking inputs on the issues is a saint step. Most of the 1.Consumer courts start functioning between 1115-1130 am and it becomes tedious waiting for the call work.
2. Many of the online marketing firms/companies escape liability stating that they are only an 'Intermediary' under the IT Act 2000 and thus not liable for any sale that takes place under the CPA.
3. Since what they claim is that they have no role to play in the sale taking place, despite it being through their website, they are only offering a platform.
4. A consumer does not have a binding contract with the so called on line marketing companies as they are only an intermediary and thus they are not liable- there is no privity of contract.
5. Many of the members of the consumer forum do not understand the issues of internet transactions and fail to comprehend the nitty gritty involved, as to what is an OTP, the difference between a credit card and debit card, how does a transaction take place, what is a PIN, etc and therefore it becomes doubly difficult for a party to make them understand, the criticality of transactions that have taken place.
6. Most of the online marketing companies have placed the jurisdiction of the courts to big metros, such Delhi, Mumbai, Chennai, Kolkota, etc., wherein an average consumer has no chance ever taking an issue up to a fora in a metropolis or big cities. Who would be able to afford the lawyers fee in these cities or take the trouble of travelling to places where the jurisdiction exists?
7. Many of the online companies do not have a Nodal Officer to whom initial complaints can be addressed.
These are few of my observations and these could be taken up as suggestions.
2. Many of the online marketing firms/companies escape liability stating that they are only an 'Intermediary' under the IT Act 2000 and thus not liable for any sale that takes place under the CPA.
3. Since what they claim is that they have no role to play in the sale taking place, despite it being through their website, they are only offering a platform.
4. A consumer does not have a binding contract with the so called on line marketing companies as they are only an intermediary and thus they are not liable- there is no privity of contract.
5. Many of the members of the consumer forum do not understand the issues of internet transactions and fail to comprehend the nitty gritty involved, as to what is an OTP, the difference between a credit card and debit card, how does a transaction take place, what is a PIN, etc and therefore it becomes doubly difficult for a party to make them understand, the criticality of transactions that have taken place.
6. Most of the online marketing companies have placed the jurisdiction of the courts to big metros, such Delhi, Mumbai, Chennai, Kolkota, etc., wherein an average consumer has no chance ever taking an issue up to a fora in a metropolis or big cities. Who would be able to afford the lawyers fee in these cities or take the trouble of travelling to places where the jurisdiction exists?
7. Many of the online companies do not have a Nodal Officer to whom initial complaints can be addressed.
These are few of my observations and these could be taken up as suggestions.
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Oct 31
Reading all emls on connected consumer issues, it is definitely depressing to know about cheating done & sufferings of consumers WITH FAST TRACK OF GOVTMENT OF DIGITAL INDIA GETTING priority status , & WE SHOULD/WITHOUT FAIL ARE PROUD of speedy progress on this digital track, BUT FOR THESE WORST CHEATING AS GOVTMENT HAS NOT PAID ANY HEED TO tighten its belt with LAWS /scripting & bringing them in practice with parralel fast track & PUNISHMENTS TO PARTIES LIABLE FOR SUCH CHEATINGS. CONSUMERS HAVE NO WAY TO GO BUT WITH HIGH HOPES CONSUMER ENTER THESE TRACK BUT TO GET CHEATED , & THAT'S IT. WE WANT TO AKA WE VERY MUCH WANT OUR PRESENT GOVTMENT IN ITS OPTIMISM TO TAKE OUR COUNTRY FAST TRACKING ON DIGITAL TRACK should not FORGET THESE VERY CONSUMERS WHO ENTHUSIASTICALLY PROCEED ON THESE OPTIMISM TO EXPERIENCE JOY OF BEING PART OF THEIR LEADERS'ASSURANCES of this digital track walking & taking it to its peak but their dismay they COME DOWN FAST HITTING CONCRETE WALL WITH NO RETURN LOSING THEIR FAITH IN ONE GO WHILE WALKING ON THIS OPTIMISTIC FAST TRACK of to b successful DIGITAL INDIA. AND WHO DO THEY GO FOR REDRESSAL/LEARN HOW TO WALK ON THIS TRACK GUARDING THEIR MONEY? simple, GOVTMENT- PRESENT GOVTMENT SHOULD URGENTLY FORM STRUCTURE WITH LAW PUNISHING SUCH CHEATINGS....WHY IN THESE 3 YEARS, WHICH IS DEFINITELY A LONG ENOUGH PERIOD TO HAVE THIS SYSTEM PUT IN PLACE BEFORE LAYING THIS DIGITAL FAST TRACK/IT SHOULD HAVE STARTED PARALLEL WITH THIS FAST TRACK FORMING UP...WHY GOVTMENT IS SO STONE HEARTED TOWARDS THESE DIGITAL ENTHUSIAST WALKER CONSUMERS.... WHERE WLL GOVTMENT LAND ON DIGITAL INDIA TRACK WITH SUPER HURRYING..LEADING TO FIASCO/COMPLETE FLOP/ PLEASE ACT FAST to make DIGITAL INDIA SUCCESSFUL.... SAVE US.... Meeta Sanghvi
Jun 14
SENDING OUT LAWYERS, from consumer courts and avoiding ADJOURNMENTS. only will reduce delay
May 04
Cases in the Consumer Courts must be disposed of very fast within a specified time frame unlike the Civil Courts, which take decades in deciding a case, thus denying 'justice'.
May 04
It is a waste of time talking about the judiciary.
May 04
