Issues with Travel Sites
1. While browsing the sites to check and compare the prices for undertaking journey, the prices are jacked up immediately if there are some few clicks on the site.
2. It is seen that even though when the payment is made, the ticket is not generated due to increase in the prices while transacting. Many a times, the aggregator refunds the payment and ask the passenger to book the ticket afresh at higher prices.
3. The transaction fee/ convenience fee for making payments through debit cards/ internet banking/ wallets need to be withdrawn being unethical.
4. The seat allocation fee should be withdrawn as the the passengers travelling in the group (of 2 or 3 or even family members travelling together) are put to inconvenience.
5. The cancellation fee, rescheduling fee, need to be rationalized.
6. The refund in case of cancellation of flights should be done immediately as soon as the flight is cancelled and the amount of the refund should be minimum two times the cost of ticket plus other charges paid at the time of booking the ticket. This is to avoid any unethical cancellation of the flights as well as to enable the passengers to take up appropriate decision for alternative arrangements. While the passengers are charged heavily for cancellation of ticket, the airlines just refund the ticket price
7. In case of delayed flights (say equal to the journey period), the passenger if having connecting flights, on the same ticket should be given an option either to cancel the ticket without having any deduction or any loss on account of missing the connected flight be borne by the airline. The final decision on the option to rest with the passenger. In case of delays beyond 4 hrs, the passengers should be served with the lunch/dinner instead of refreshment. Any delays beyond 12 hrs, the Airline may be mandated to provide access to the lounges at Airport at the cost of Airlines or the hotel accommodation depending upon the time slot with free to and for transport arrangement. The passengers should not be allowed to board the flights and wait in the plane for its take-off for more than 15 minutes of last passenger boarding the flight unless the delay is attributed to ATC on technical grounds.
8. The complaint redressal system in each airlines should be mandated as consumer friendly and responsive with benchmark of services including grievance redressal. Any delays in adhering to the benchmark be considered for penalising the airlines. more
2. It is seen that even though when the payment is made, the ticket is not generated due to increase in the prices while transacting. Many a times, the aggregator refunds the payment and ask the passenger to book the ticket afresh at higher prices.
3. The transaction fee/ convenience fee for making payments through debit cards/ internet banking/ wallets need to be withdrawn being unethical.
4. The seat allocation fee should be withdrawn as the the passengers travelling in the group (of 2 or 3 or even family members travelling together) are put to inconvenience.
5. The cancellation fee, rescheduling fee, need to be rationalized.
6. The refund in case of cancellation of flights should be done immediately as soon as the flight is cancelled and the amount of the refund should be minimum two times the cost of ticket plus other charges paid at the time of booking the ticket. This is to avoid any unethical cancellation of the flights as well as to enable the passengers to take up appropriate decision for alternative arrangements. While the passengers are charged heavily for cancellation of ticket, the airlines just refund the ticket price
7. In case of delayed flights (say equal to the journey period), the passenger if having connecting flights, on the same ticket should be given an option either to cancel the ticket without having any deduction or any loss on account of missing the connected flight be borne by the airline. The final decision on the option to rest with the passenger. In case of delays beyond 4 hrs, the passengers should be served with the lunch/dinner instead of refreshment. Any delays beyond 12 hrs, the Airline may be mandated to provide access to the lounges at Airport at the cost of Airlines or the hotel accommodation depending upon the time slot with free to and for transport arrangement. The passengers should not be allowed to board the flights and wait in the plane for its take-off for more than 15 minutes of last passenger boarding the flight unless the delay is attributed to ATC on technical grounds.
8. The complaint redressal system in each airlines should be mandated as consumer friendly and responsive with benchmark of services including grievance redressal. Any delays in adhering to the benchmark be considered for penalising the airlines. more
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@ Ranjit Biswas Ji, Over booking was allowed to take care of empty seats on account of cancellation of flights. This gave birth to another problem of denied boarding. Despite the rules for denied boarding was laid down but the same were illogical. The denied passengers should be given adequate compensation, refund of ticket price on the spot and/ or making alternative arrangement. I agree to your views that the seat allocation charges should get vanish in all the situations. more
Jun 04
I agree - (a) The transaction fee/ convenience fee for making payments through debit cards/ internet banking/ wallets need to be withdrawn being unethical. (b) The cancellation fee, rescheduling fee, need to be rationalized. more
Jun 03
yes it should be withdrawn, the government is promoting e transaction and e mode of payment then why such fees. more
Jun 04
Bookings are often made in excess of the air crafts' capacity resulting in denying boarding pass to those arriving on the counter later putting the passengers in great inconvenience and financial loss. Booking beyond the capacity must be stopped and even if such instances take place through oversight, the concerned air lines should be made responsible to make the concerned passengers' financial losses good and also to adequately compensate the inconvenience caused to them. Seat allocation should be on the policy of first come first basis without any extra cost. The present practice of the air lines to show the available free seats (without extra cost) scattered compelling those having more than one member to opt for seats with extra cost must be stopped forthwith. There was no such systems in existence a few years back, which is introduced with ultra motives of earning extra bucks. more
Jun 02
@ Mohan Siroya Ji, Sir, with reference to your point No.4 in response to point No. 8 of my post, I feel if DGCA mandate all Airlines to furnish the data of unresolved complaints every quarter i.e 31st March, 30th June, 30th September and 31st December, that should make a difference in the system. It should also lay down the benchmark pertaining to the passengers grievances. more
Jun 02
Why every quarter? Why NOT EVERY MONTH? I know, Indians are bloody lazy, inefficient, corrupt and undisciplined and in many many cases lack simple commonsense. What is needed is a WHIP in the hand to tame the situation. more
Jun 04
