Issues with Vehicle Servicing
Below are all the key issues related to vehicle servicing as outlined by you. Kindly review and if you have additional issues, please share them. Otherwise, please help identify root causes for these issues. We will have a seperate discussion on solutions.
We look forward to your inputs!
Vehicle Servicing - Consumer Issues
1. It is tough to find servicing centres in the close vicinity
2. There is no way to find out if the services of the centre is good or bad
3. Service centres try to fleece the customers
4. They ask customers to change unnecessary parts
5. The availability of parts is also an issue at the service centres
6. They do not give any discounts on the spares and sell them on MRP
7. They do not deliver the vehicles on time
8. For many brands, the spares are not available outside the service centre
9. The workers do not service the vehicle carefully and many problems are left unattended
10. Many service centres charge customers for Certified Service Engineers but the job is done by non-certified engineer, which makes a big difference
11. The performance of the vehicle remains compromised even after getting it serviced from company service centres
12. If the can requires 4 litres of engine oil, the service centre only puts in 3.5 litres and charges the customer for the entire 4 litres
13. Unless you refer a specific issue, they will not bother do any check-ups on their own
14. Some companies prices their main spares like engines etc high and then push consumer to buy another car. more
We look forward to your inputs!
Vehicle Servicing - Consumer Issues
1. It is tough to find servicing centres in the close vicinity
2. There is no way to find out if the services of the centre is good or bad
3. Service centres try to fleece the customers
4. They ask customers to change unnecessary parts
5. The availability of parts is also an issue at the service centres
6. They do not give any discounts on the spares and sell them on MRP
7. They do not deliver the vehicles on time
8. For many brands, the spares are not available outside the service centre
9. The workers do not service the vehicle carefully and many problems are left unattended
10. Many service centres charge customers for Certified Service Engineers but the job is done by non-certified engineer, which makes a big difference
11. The performance of the vehicle remains compromised even after getting it serviced from company service centres
12. If the can requires 4 litres of engine oil, the service centre only puts in 3.5 litres and charges the customer for the entire 4 litres
13. Unless you refer a specific issue, they will not bother do any check-ups on their own
14. Some companies prices their main spares like engines etc high and then push consumer to buy another car. more
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There appears to be no regulation on this matter. The service centers discuss with owners with so many issues to be resolved. The hapless end up paying thru his nose in the end. more
Jun 26
I furnish here under few of the root causes, as called for: 1. The dealers of vehicles of different brands are also working as the manufacturers' authorised service centres across the country. These dealers are most corrupt and dishonest and charge the owners at their whims; 2. Original spares are exorbitantly & unreasonably priced and as per their cost, the total cost of a complete vehicle will run several times of the original cost of a new vehicle; 3. Most of the service centres (companies' & private) are managed by unqualified personnel, which makes all the differences; 4. Servicing of motor vehicles is completely overtaken by dishonesty due to owners' lack of knowledge & inference; 5. Motor vehicle service centres can't be run along with other business activities and in crowded areas due the nature of the activity, which creates problems to find out a suitable service centre easily approachable; 6. Unless specifically asked for a specific work, the service centres leave such works unattended despite noticing the defects assuming that the owners will again approach them for such works making them entitled for labour charges a fresh; 7. In absence of any procedures & systems for giving guarantee of the works done and fixing up to accountability, the service centres attend the works with negligent paying least attention as the works are done at the owners' risks once the vehicles are taken away of the work shops; 8. Service centres include in their bills cost of different spares said to have been replaced, which is a falsification, knowing that their verification by the owners is not possible. more
Jun 22
authorized service centers are place of cheating. They always replace costly parts at their whim and fancy. Spares are costly and their is no responsible official to hear your complaints. Japanese companies service centers are the worst cheats. It is the manufacturers who should keep a watch on activities of their authorized centers but their officials get gratification from center owners. more
Jun 21
In addition to the consumer issues listed above, I have one more important issue to be added. that is: the MCP (MAINTENANCE COST PROTECT) SCHEME, for 4 YEARS or upto 40,000 KM. I had availed this facility for my car on 15.5.2017 and paid Rs. 5432.55. Since then I had given the vehicle for servicing on 8.1.2018 and I was asked to pay Rs.2,505 and again on 12.06.2018 and again I was asked to pay Rs. 3,096. The most important issue was that, if I had not entered into the contract and paid this huge amount, I was welcome to send my vehicle for servicing at any time, at my discretion. In this case, when I contacted the company service centre of Maruthi, as the car had some extra sounds coming from the rear side, I was told that as per the MCP I can get the service only after six months, but when I could not bear the sound, I forcibly sent the car to the service centre, they checked it and found that the wheel alignment done by them on 8.1.2018 had some "problem" and they rotated and refitted the tyres. A fresh wheel alignment was done(?) and they said everything is ok. On 8.1.2018 also they had told me the same! So it finally matters, what is the use of this MCP? Is it a way to cheat the customers? who can verify and certify the veracity of the claims made by the Service Centre? What can a consumer do in such case? more
Jun 21
Your concerns are posted at a wrong place. This post pertained to motor vehicle servicing and not to rail ticketing. more
Jun 22
pity to note here that my TATKAL UNCONFIRMED TICKET MONEY IN AC 2 TIER, IS YET TO BE RESOLVED BY THE RAILWAYS, DESPITE SEVERAL MAILS TO ALL CONCERNED INCLUDING THE MINISTER PIYUSH GOYAL more
Jun 21
While giving 2 / 4 wheeler to garages ( private or of car manufacturer), it is highly becomes un-comfortable regarding the actual repair required, actual work done and amount billed. Every time it seems that they have charged exorbitantly. Transparency is missing. What I desire is that there should be absolute transparency in actual work done, oil replaced, brake shoe serviced, plugs serviced, battery serviced, wheel alignment done etc etc or whatever be it. Now all the garages want that once car is handed over, the owner preferably leave the place. It creates a doubt in mid. The car manufacturer's should device some ways to establish transparency in the work done. Also parts are often not available, need to wait for months, prices arbitrary. While selling the car they should give undertaking that spares will be made available minimum upto 5years within 7 days of requirement and should attach the price list applicable for servicing. Also many a times they exaggerate the extent of repair / service required. They discourage the work for which they do not have mechanic or spares. They is no regulator or monitoring agency whom matter can be taken up or complain can be made ( except consumer court - a lengthy process). Some watch dog which takes up the matter immediately for on the spot resolving the issue. 2nd part is the repair through insurer with cash paid or cashless. It remains uncertain how much money will be re-imbursed / admissible and extent of repair genuinely required. This needs to be addressed on a transparent way. more
Jun 20
