Jio fiber adamant approach towards Address correction matter
This feed is not related to any product or services, but towards stupid approach of Jio Fiber towards the customer in not correcting the Address fetched incorrectly by their system and accordingly appears in their invoices. Any layman also can make out how address is taken up; still not accepting their mistake !!
** There has been 13-15 mail exchanges between 20th Oct-2024 to Feb-2025 for this petty matter, however 4 months over and no resolution.
** Also, 10-12 diff Customer care executives got involved including Case Managers who also could not influence internally. They attended on telephonic conversations. Ruthless to see wastage of company time as well customer time & efforts just to prove their ego.
** Repeating same story that once data is captured and validated initially at the time of installation and entered in CAF i.e Customer Application form, it cannot be corrected or updated.
** They consoled me that stern action will be taken against Mr.Kuldip Dave who gathered the details for booking in Oct-24
** Funnily, there is no way to escalate the matter to higher authorities nor facility of lodging complaint in Jio portal.
** I also proposed an easy solution -to depute their representative and fill up fresh form; but that too not adhered.
** Examples given that when agencies like UIDAI, Voter, Income tax, Ahmedabad Municipal corporation, Adani Gas, Torrent power etc are live examples where they have well placed system to correct Demographic details, then why not Jio cannot do !!
When our own home address is not captured correctly, as a customer we have right to fight out and Jio cannot deny nor can act so stupidly.
I lodged Grievance in National Consumer Helpline, but also could not do anything. Now, matter is put up to CERS, Ahmedabad who have intervened. Let us see what is the outcome.
Point to draw is when Data entry operator or Sale guy captures incorrect info, how we have to suffer...this is live example and caution.
** There has been 13-15 mail exchanges between 20th Oct-2024 to Feb-2025 for this petty matter, however 4 months over and no resolution.
** Also, 10-12 diff Customer care executives got involved including Case Managers who also could not influence internally. They attended on telephonic conversations. Ruthless to see wastage of company time as well customer time & efforts just to prove their ego.
** Repeating same story that once data is captured and validated initially at the time of installation and entered in CAF i.e Customer Application form, it cannot be corrected or updated.
** They consoled me that stern action will be taken against Mr.Kuldip Dave who gathered the details for booking in Oct-24
** Funnily, there is no way to escalate the matter to higher authorities nor facility of lodging complaint in Jio portal.
** I also proposed an easy solution -to depute their representative and fill up fresh form; but that too not adhered.
** Examples given that when agencies like UIDAI, Voter, Income tax, Ahmedabad Municipal corporation, Adani Gas, Torrent power etc are live examples where they have well placed system to correct Demographic details, then why not Jio cannot do !!
When our own home address is not captured correctly, as a customer we have right to fight out and Jio cannot deny nor can act so stupidly.
I lodged Grievance in National Consumer Helpline, but also could not do anything. Now, matter is put up to CERS, Ahmedabad who have intervened. Let us see what is the outcome.
Point to draw is when Data entry operator or Sale guy captures incorrect info, how we have to suffer...this is live example and caution.
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I have found all comments helpful because it reflects my bitter experience these years . Every company is on their knees when seeking patron ship, when reaches a limits kicks the old customers off.
Feb 24
I have stopped any dealing with Jio and other Reliance Group because they never attend to any complaint. They only want fresh business so that they can earn money.
Feb 20
Not only Jio but includes Airtel, ACT, Hathway for they are all uniform in bad customer service. I do not know if they are doing this intentionally because they know that Internet is very important nowadays and people will be more interested in rectifying the fault rather than harp on the service aspect. Many Organisations ask for customer feedback, but these are not bothered.
Feb 20
You have to repeat the same problem whenever a person comes on the call. This does not have a proper solution. They must earmark a person and same person must resolve the problem to its logical end or he/she can take up to appropriate level so as to resolve it. If the Grieved party is a Senior Citizen , then they should visit personally and resolve the issue.
Feb 17
Sir When there are andh bhakts ? what to say ? On Friday 14 February, 2025 at 04:02:07 pm IST, Sunil Shah wrote:
Feb 15
