lack of parts with the authorized service centres
I have experienced lack of parts with the authorized service centres.
In my Vento fuel injector had to be replaced. It took more than a week to get. A rear windshield had to be replaced. It took almost 10 days. I requested for less expensive windshield without defogger but I was told that once they input the serial number of car, I cannot get any other part than what is meant for that car. How can this be? Defogger is never used, then why should it be compulsory?
Almost 7 year old Honda City recently had fuel pump problem. Cannot find pump in market. Authorized service centre in Madurai took 7+ days to get the part for replacement.
Jetta had one window control switch problem. I had to buy very expensive full control unit with all 4 switches to replace one switch. Again had to wait for more than a month.
Hyundai radiator cap was missing so I went to Hyundai service centre to purchase one. He refused to give me until I give the vehicle serial number!
Should not minimum spares worth at least one car be maintained by each service centre? Or there should be at least one spare part stock centre in each city for each manufacturer to provide quick service.
Why should sale of parts be so tightly controlled by manufacturers? Why cannot they sale parts to anyone who want to buy genuine part and repair his vehicle by third party experts or himself?
There should be some standards set for these manufacturers and strictly monitored for compliance. more
In my Vento fuel injector had to be replaced. It took more than a week to get. A rear windshield had to be replaced. It took almost 10 days. I requested for less expensive windshield without defogger but I was told that once they input the serial number of car, I cannot get any other part than what is meant for that car. How can this be? Defogger is never used, then why should it be compulsory?
Almost 7 year old Honda City recently had fuel pump problem. Cannot find pump in market. Authorized service centre in Madurai took 7+ days to get the part for replacement.
Jetta had one window control switch problem. I had to buy very expensive full control unit with all 4 switches to replace one switch. Again had to wait for more than a month.
Hyundai radiator cap was missing so I went to Hyundai service centre to purchase one. He refused to give me until I give the vehicle serial number!
Should not minimum spares worth at least one car be maintained by each service centre? Or there should be at least one spare part stock centre in each city for each manufacturer to provide quick service.
Why should sale of parts be so tightly controlled by manufacturers? Why cannot they sale parts to anyone who want to buy genuine part and repair his vehicle by third party experts or himself?
There should be some standards set for these manufacturers and strictly monitored for compliance. more
Viewed by 775
View all 10 comments Below 10 comments
Models must be redesigned for Indian conditions.By keeping the airconditioning on,fogging can be prevented.In such a scenario,there is no need to bring aviation technology to automobiles unnecessarily. more
Jan 25
No rules in India to make bound to keep service part well in stock. It is the mercy of manufacture who give service i 7 days. more
Jan 25
earlier it was with Honda Activa. write in their twitter a/c On Thu, Jan 24, 2019 at 3:20 PM Pravin Bihani wrote: > more
Jan 25
Old models are being replaced with new ones and parts slowly will disappear, compelling the consumer to purchase new model. more
Jan 24
iT IS A PITY THAT ALMOST ALL MANUFACTURERS DO NOT CARRY SPARE PARTS AS NEEDED. In special cases they can import from their oveseas office. But they take long time to service parts. There must be a law to make available a service car until the service part and the problem is set right to the customer. more
Jan 24
