Major Flaw with IRCTC
The IRCTC site is technically challenged according to me. When one books a ticket and selects option - Don't book my ticket unless a lower berth is assigned, it still charges the credit and then says - we could not find a lower berth.
this is plain consumer harrassment. the site already knows there is no lower berth. instead it should tell the customer before it charges the credit card.
now here we are stuck with our monies as IRCTC decided to charge and no refund even 2-3 days later. Wonder how much interest they keep earning as they sit on peoples money for days.
And here is the funny part - if I try 5 trains for 1 journey, technically they could charge me 5 times and say no lower berth. Its rather ridiculous. more
this is plain consumer harrassment. the site already knows there is no lower berth. instead it should tell the customer before it charges the credit card.
now here we are stuck with our monies as IRCTC decided to charge and no refund even 2-3 days later. Wonder how much interest they keep earning as they sit on peoples money for days.
And here is the funny part - if I try 5 trains for 1 journey, technically they could charge me 5 times and say no lower berth. Its rather ridiculous. more
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IRCTC can give two options, process refund or another berth option available after taking the money in which case individual may exercise depending on his or her urgency and save the refund process as well as irctc will be able to sell the vacant berth. more
Oct 05
The name or E mail or the Phone number once booked for IRCTC is locked inspite of the problem in booking for the Reservation with this Parameters. These Locking should be Removed as a general Person wont carry another ...like Name, E mail Id or Phone number. These Changes also needs to be encorporated. The Availability of Seat Number with position can be seen before Payment Procedure. more
Oct 03
It's a clear case of dishonesty. We are actually back to the same agent(Black Marketeer) system. Agents are capable of getting reserved tickets smoothly with premium when you still struggle with your computer or mob. more
Oct 02
Yes there a few and nobone listens to. I booked 5 tickets on Prayagraj Exp for 9 oct. 4 adults and one below 12 yrs. After booking was completed then I could see that the minor is not alloted a berth even though fare is charged.while booking I could not see any option that berth for minor will be allotted on payment of full fare. And ehen I am now ready to pay full fare they will not upgrade the booking. It is only to take difference in fare and allot a berth in the same coach or anywhere. 2. I cannot upgrade my profile .After giving the PIN code there is no need to write the PO name. Even if one wants to write the PO name in the scroll down option the name of the PO does not appear. Wrote to IRCTC and they suggested to upgrade the profile again and then the same rrsult.So left it as it is. The public faces this kind of deficient service and noone listens to. Vijoy Ambasta. Nagpur On Thu, Sep 27, 2018, 11:35 AM Bharat Lal wrote: > more
Sep 30
IRCTC has to improve its site for the benefit of the common man. Now days no sms no e mail also received against the booking .Reason not known I have also written to them but no result. more
Sep 29
