Malpractices in Railways.

The areas in which malpractices are found in Railways are:
1.Advance booking for Train seats/berths. The Travel Agents corner large number of seats which is sold at premium rates.This causes genuine passengers who plan journey very late.
2. Since advance bookings are done through web/internet there is NO NEED FOR TRAVEL AGENTS who will book on behalf of the passengers. The INTERNET KIOSKS have now started making internet bookings on behalf of the passengers. Hence totally abolish the Travel Agents.
3.Malpractices appear in the field where Appoints are made NOT through Railway Public Service Commission, but by local appointing authorities. Hence stop all appointments made by local appointing authorities fro all categories. For lower categories, the Employment Exchange may be asked to send Seniority List of candidate with adequate qualifications from which the Appointing authorities could select after making written examinations/Oral Examinations through a "Designated Body".
4. In case of Promotions, seniority should be strictly followed. Where seniority of two persons who come from different lines to the same category, the ability of the candidate should be assessed with reference to his confidential files and his past performance reports. Then only corruption and nepotism could be prevented.
5.Purchase of materials;(Rolling Stocks): Corruption and malpractices do occur in this area and all purchases should be done only through a single agency/Body/committee which the Railway Board/Railway Ministry constitutes with 3 member or 5 member Committee, each from different expertise. Unanimous decisions for purchase--qualify, quantity, from whom to purchase, who should place indent, and who should receive the materials etc., should alone be entertained. Indenting authority should verify before hand whether the quoted materials by seller are genuine and up to the mark.
6.Disposal of unused and spoiled materials: This is also an area where malpractices/corruption occurs. There should be single channel and a Directorate with 3 or 5 members set up by Railway Board/Railway Ministry for disposing the unused/waste & spoiled materials as these run in to several crores of rupees. The Zonal Officials to be given with powers to identify the materials for disposal and ultimate orders to be issued after orders are passed by 3 or 5 member committee .
7.Powers of TTE: The checking Inspectors should not be given with the allotment of berths as unwanted money transaction are forced. The TTE should inform the Central Reservation Authority or Reservation centre which automatically allott next eligible person in the vacant seat. This information should also be sent to the individual to whom the Reservation Centre allots the berth.
8.Outside the Railway Station where Taxi/Autos are allowed within the Railway premises: In this area also malpractices/corruption occurs. The Station Superintendents concerned should convene meeting with Agencies who are willing to undertake this work, initially and allot more than one Agency/company in this affair,since monopoly is found, and none other public vehicles are allowed even to come near the spot to pick up willing passengers. The monopoly results in high fares.
9.Food & Restaurants/canteens/cafeterias: In this area also malpractices occur, in identifying and permitting them to perform duty with in railway premises. Railway Ministry must examine the feasibility of entrusting this area with the NGO run eateries.
10.Setting up of stalls by private agencies is also an area where malpractice occurs. Profit oriented shops/stalls should be avoided as it will not cater the needs of passengers who feel insecure at destination point.Hence , in this area also Railway Ministry may think allowing the NGO run stalls/Booths giving assistance to passengers, guiding passengers in various matters, helping tourists what they require.
11. Licence to Railway coolies to work within Rly. station, is also a Grey Area.
12.Emergency Quota: This area is also a Grey Area.
These are is some of many areas where malpractices are/ that could be noticed by public. more  

View all 187 comments Below 187 comments
http://vishesh2014.blogspot.in/2015/04/malpractice-by-irctc-while-cancel-train.html Malpractice by IRCTC while cancel the train - Golmal By IRCTC while cancel the train IRCTC( Indian Railway Catering and Tourisium Corporation) or Railway have to pay 10 time of ticket amount if train has been cancelled IRCTC only refunding ticket charges Service charges also need to be refund if irctc not able to delivered the service IRCTC portal charges need to be refund in case of train cancellation Bank gateway charges also need to be refund by irctc in case of train cancellation and falure of service by Indian railway 10 time of penality have to be imposed on railway in case of train cancellation and they have to be pay 10 time of ticket amount to the customer . IRCTC should beer direct and indirect cost due to failure in service delivery Indirect Cost Bear by Passenger Normally people have connecting train or journey and end customer need to be suffer, Harassment at station for waiting next train may be many hours Tatkal charges or Premium charges for next train ticket Hotel charges due to cancellation of train and wait for next train. Railway can not be run away from their responsibility and there should be some penality on railway Case reference: PNR Ref No : 2631805681 date 28 Mar 2015 Actual amount paid by passenger Rs 485/- + Rs 22.47 (service charge) + Rs 11 Bank Gateway charge= Total Rs 518 Refund amount by IRCTC only Rs. 485/- ( PNR:- 2631805681 with Bank settlement ID- 323163856 on 30.03.2015. ) what about service charge + bank gateway charge and harassment faced by customer more  
- Ticket checkers step down on platform, gets the unreserved tickets confirmed without a bill. occupy vacant seats is good idea, but revenue does not go to railway. it goes to ticket checkers. - Agents use special software to book multiple tickets at single time, a common can not even log in during peak season. more  
The first point is very relevant and i go with that. more  
sir.its good that we stop travel agents on on-line booking of tickets,as every one is on-line booking we passengers could get a better for booking tickets and wont feel the waiting list or RAC one more thing TTC would have to work better without any wrong doings with help of travel agents. if i have an open ticket let me travel in a reservation compartment a give me a berth by taking the difference of fare than telling me to get down PLEASE FIX CCT CAMERAS AND SEE IT EVERY DAY YOU WILL KNOW WHAT YOUR STAFF ARE DOING WITH TRAVEL AGENTS WHO COME TO MEET THEM . more  
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