Mis-use of ticket booking
1. Block booking by family should be allowed subject to the condition that all the passenger should be bearing the same surname. All the major (above 18 or 21 years of age) ticket holder should carry photo ID card and the same need to be produced for verification on demand by designated railway official.
2. Block booking of tickets with different names (not family) should not be allowed. In case of company, block booking be allowed on the condition that reservation form is accompanied by authorised letter.
3. Cancellation charges should be increased manifold especially in case of block cancellation having different passengers (including the company).
4. Passenger caught travelling on forged name should be penalised which 10 times the fare and should be disembarked immediately.
Last but not the least, find out the reason why passengers are forced to travel on forged name ?
One simple reason could be non-availability of ticket.
Try to add additional coaches to accomodate extra passenger, so that every passenger's journey is ensured and they are not forced to play at the hand s of agent. more