Mobile Service Providers need to Promptly Serve the Consumer/Customer
Chiraala Town, AP, a Service Provider stating that I will get Data and Full Talk time on Recharge of Rs.119/-, Recharged on 20-7-2019 by 9490587929
I got message from BSNL : ‘Recharge with Rs.119/- by 94390587929 on 20-07-2019@8.37.11 PM, GST Rs.18.15, Cr.given Rs.0 in main balance, valid till 18/10/19, CB Rs.26.9856 Ref.4943381720’ .
From 20.8.19 also BSNL debited my net and Call charges to my Amulya Account balance of Rs.26.9856 till 13.8.19 and, thus did not apply the provisions of new Recharge of Rs.119/- .
On 13-08-2019 I got a message from BSNL that my Amulya Plan expired on 12-08-2019 .
When I was not applied even ONE phone call out of this Rs.119/- BSNL incharge at 1503 told me that unlimited Talk time will be given only for 24 days under this plan and even if not used at all, no calls will be permitted though the validity stands upto 18-10-2019 . This is very strange , injustice and is a deceiving method opted by BSNL .
They should have applied Rs.119/- plan from 20/8/19 or the 1st day of a Call after 20/8 to count 24 days . OR , they should make this Plan applicable for 24 days from the day 1st used since they notified the plan validity till 18/10/2019 for provision of unlimited Calls under this plan.
BSNL Web replied me repeating the plan provision 2 times and did not confine to the 24 days count of usage . They have not recognized their own Record of debiting my Calls to Amulya Plan though IS AUGHT TO BE DEBITED TO Rs.119/- plan and, this is totally the cunning nature of the BSNL Executive.
Who can justify the Customers/ Consumers of BSNL Mobile ? please clarify and suggest for a fair performance by Mobile Serviced Providers . more
I got message from BSNL : ‘Recharge with Rs.119/- by 94390587929 on 20-07-2019@8.37.11 PM, GST Rs.18.15, Cr.given Rs.0 in main balance, valid till 18/10/19, CB Rs.26.9856 Ref.4943381720’ .
From 20.8.19 also BSNL debited my net and Call charges to my Amulya Account balance of Rs.26.9856 till 13.8.19 and, thus did not apply the provisions of new Recharge of Rs.119/- .
On 13-08-2019 I got a message from BSNL that my Amulya Plan expired on 12-08-2019 .
When I was not applied even ONE phone call out of this Rs.119/- BSNL incharge at 1503 told me that unlimited Talk time will be given only for 24 days under this plan and even if not used at all, no calls will be permitted though the validity stands upto 18-10-2019 . This is very strange , injustice and is a deceiving method opted by BSNL .
They should have applied Rs.119/- plan from 20/8/19 or the 1st day of a Call after 20/8 to count 24 days . OR , they should make this Plan applicable for 24 days from the day 1st used since they notified the plan validity till 18/10/2019 for provision of unlimited Calls under this plan.
BSNL Web replied me repeating the plan provision 2 times and did not confine to the 24 days count of usage . They have not recognized their own Record of debiting my Calls to Amulya Plan though IS AUGHT TO BE DEBITED TO Rs.119/- plan and, this is totally the cunning nature of the BSNL Executive.
Who can justify the Customers/ Consumers of BSNL Mobile ? please clarify and suggest for a fair performance by Mobile Serviced Providers . more
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WHY BSNL SO ADAMANT IN ENFORCING THE PLAN of Rs.119 ? It shall not provoke to use of Law THOUGH IT TAKE A DECADE ? It is not a Private institution. CIRCLE TO TAKE UP Please. more
Aug 27
