Need for some regulation on eCommerce Portals
a. Protect interest of consumers
b. Does not impact to local business badly essentially it should be a fair playing and policies needs to be in place to ensure that none of these entities get undue advantage
c. Only on Internet sale which is picking as new trend needs to be banned, this is like monopoly and we have strong framework to desist such moves
Some of the common issues found are
> Sale , Promotions ... to lure customers and sell good at same or even higher prices, in future they should clearly identify the quantity so that users know that they are simply fooling them
> Sale, Promotions have very few items on sale post which users end up buying goods at same price
> eCommerce sites cancel the order providing lame excuses consumers have no protection as they mention that this is part of their policy that they can cancel the order anytime
> No penalty on eCommerce site when they cancel customer order... as a consumer I pay penalty everytime i commit a mistake say late payment , cheque not honoured etc... why not a similar commitment fro eCommerce companies when they are unable to honour their commitment
> Speculation resorted by eCommerce companies when they believe that certain products are in demand they immediately list them as out of stock and then sell them through different set of sellers at higher price... though may be legal this is certainly not ethical... we can identify a timeline for which the commitment has to be met...
> Need a monitoring body to watch any such fradulent schemes run and take strict actions against offenders
I would request the core teams to also take the issue for further discussion and action. more
A similar exercise by an independent Authority (Govt or otherwise) is needed to inspect/examine ECommerce sites and allot a grade that can generate a Trust with the buyers. Any Ecom site without such certificate can be rejected by the consumers. more