New Cancellation-Refund Booking Rules
First Reservation Chart to be made 4 hours before Departure: From now on, reservation charts will be made at least 4 hours before the scheduled departure of the train. In case the same are not made by the charting section, the system will automatically finalize them 4 hours before the scheduled departure of train(effective from 18th November 2015). This will facilitate passengers to know the status of the ticket to plan their journey well in time.
Booking Counters will again open after the first reservation chart: Immediately after preparation of first reservation charts, the reservation will again become open at the PRS counters as well as on internet (e-ticket) and the passengers can
Book the available accommodation in the train in case there is no RAC/waitlist for that leg.
In case of passengers holding RAC/waiting list ticket, the passengers will be given facility to cancel the ticket up to 30 minutes before the scheduled departure of train. This will facilitate the passengers, particularly partially confirmed passengers, to decide either to undertake the journey or to cancel their ticket.
A second (and final) chart of reservations will be made available before departure of train and handed over to onboard ticket checking staff. This exercise is expected to ensure optimum utilization of train accommodation as well as enhanced earnings. more