New Delhi Railway Station - Inputs on Improving its State
Dear Railways Circle Members:
Below is a summary of the Issues and Root Causes as identified by you with the New Delhi Railway Station. Kindly review them and help us identify solutions for these issues and causes.
The final inputs will be shared in form of the whitepaper with the Hon'ble Minister, Railway Board and GM, Northern Railways for actions.
We look forward to your inputs!
Ministry of Railways
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Root Causes for Issues at New Delhi Railway Station
1. The number of people that visit the New Delhi railway station are way more than it can actually handle
2. Paharganj has always been a congested area
3. Paharganj is close to Sadar Bazar which is a famous wholesale market and hence the traffic congestion
4. Cars and autos park in the wrong lane at the station
5. Coolies don’t have a standard rate chart or there are no checks on adherence to it
6. Prepaid auto booth doesn’t have control over the auto drivers
7. Auto drivers just want to make good money from the tourists who turn up and don’t know about the fares
8. Waiting rooms have not been renovated for years
9. Number of tickets windows are less as compared to the number of people queuing up
10. Parking contractors team up with the local police to charge more than the printed rate for parking
11. The General Railway Police is lazy and ignore the happenings around them
12. There is little check on vendors on the station selling sub-standard food or selling without license
13. Toilets do not have regular water supply and hence stay dirty
14. Lack of pragmatic thinking on part of local platform management
Issues at New Delhi Railway Station
1. Approach to station from Paharganj side is totally flawed
2. There is heavy traffic congestion outside the railway station
3. No one ready to take responsibility to correct the traffic flow outside the station
4. No provision for safe movement of people who get down to board trains or come to board their car, along with luggage
5. The coolies charge exorbitantly during rush hours
6. The auto-rickshaws parked outside the main gate leave little space for passengers to move to the station
7. Prepaid auto rickshaw system is very poor
8. Auto rickshaws refuse to take passengers even after the passenger has a prepaid slip
9. The waiting rooms on the platform are uncomfortable and unhygienic
10. Ticket queues are very long
11. Escalators don’t work and no lifts are there on the new Delhi railway stations
12. Lack of facilities like wheel chair for the old and disabled
13. There is not enough space for parking at the station
14. Parking contractors outside the station overcharge
15. Many pick-pockets operate on the Delhi station
16. Availability of hygienic food is a problem on Delhi railway station
17. No proper taxi stand. Finding a taxi at New Delhi railway station becomes a nightmare
18. The food vendors overcharge for food and sell at a higher price than the MRP
19. Toilets are in a pathetic state
20. The waiting rooms and small and dirty more
Below is a summary of the Issues and Root Causes as identified by you with the New Delhi Railway Station. Kindly review them and help us identify solutions for these issues and causes.
The final inputs will be shared in form of the whitepaper with the Hon'ble Minister, Railway Board and GM, Northern Railways for actions.
We look forward to your inputs!
Ministry of Railways
------------------------------------------------------------------------------------------------------------------------------------
Root Causes for Issues at New Delhi Railway Station
1. The number of people that visit the New Delhi railway station are way more than it can actually handle
2. Paharganj has always been a congested area
3. Paharganj is close to Sadar Bazar which is a famous wholesale market and hence the traffic congestion
4. Cars and autos park in the wrong lane at the station
5. Coolies don’t have a standard rate chart or there are no checks on adherence to it
6. Prepaid auto booth doesn’t have control over the auto drivers
7. Auto drivers just want to make good money from the tourists who turn up and don’t know about the fares
8. Waiting rooms have not been renovated for years
9. Number of tickets windows are less as compared to the number of people queuing up
10. Parking contractors team up with the local police to charge more than the printed rate for parking
11. The General Railway Police is lazy and ignore the happenings around them
12. There is little check on vendors on the station selling sub-standard food or selling without license
13. Toilets do not have regular water supply and hence stay dirty
14. Lack of pragmatic thinking on part of local platform management
Issues at New Delhi Railway Station
1. Approach to station from Paharganj side is totally flawed
2. There is heavy traffic congestion outside the railway station
3. No one ready to take responsibility to correct the traffic flow outside the station
4. No provision for safe movement of people who get down to board trains or come to board their car, along with luggage
5. The coolies charge exorbitantly during rush hours
6. The auto-rickshaws parked outside the main gate leave little space for passengers to move to the station
7. Prepaid auto rickshaw system is very poor
8. Auto rickshaws refuse to take passengers even after the passenger has a prepaid slip
9. The waiting rooms on the platform are uncomfortable and unhygienic
10. Ticket queues are very long
11. Escalators don’t work and no lifts are there on the new Delhi railway stations
12. Lack of facilities like wheel chair for the old and disabled
13. There is not enough space for parking at the station
14. Parking contractors outside the station overcharge
15. Many pick-pockets operate on the Delhi station
16. Availability of hygienic food is a problem on Delhi railway station
17. No proper taxi stand. Finding a taxi at New Delhi railway station becomes a nightmare
18. The food vendors overcharge for food and sell at a higher price than the MRP
19. Toilets are in a pathetic state
20. The waiting rooms and small and dirty more
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First time in Jail under RpF Ranaghat. Today 21/ 4/ 16 for cast my vote I was going to kolkata to beldanga in hazarduari.. For havy rush I sit on handicap sit like other .I always share my sit with needy persons. One man come to the compartment at barracpore station and misbehave to all the passenger. I protest him and only said donot misbehave like that if he needs please take my sit. For see to protesting me other also protest against him. He told he is a railway staff. I say whatever you that s not matter behave like a human. He took his phone and call Ranaghat Rpf. when Ranaghat station come Rpf took me in their custody put me in lockup. The man fullfill to prove his massal power. After one hour deatain some my well wisher like Ashok biju kaka uttam ji and mitesh help me. The Head officer Mr D k sing come and realese just writing a muchlekha . I told the fact to him. HE help me very much behave like a man. I thank to him. But it was worst feeling how a man missuse his power. At last I know from someone the man belong to Beldanga who missuse his power. more
Apr 21
Rebuild station on Private public partnership,Everything will fall in order, Every aspect be designed around passenger comfort and safety.It is setting our priorities right and share the learning from it with all other major stations. more
May 13
All above can be taken care through effective Feedback System which must become priority. more
May 12
New Delhi Railway station should be totally revamped. It is just not like the Train station of a National capital. more
Apr 01
Job profile of the staff/police is not adequately defined. No body to check the performance. every body is there to make bucks. Proper auditing of the work done by all concerned is desired. Officials need to be regularly trained, reminded for the job responsibilities and reprimanded when there is deviation. Rewarded when a good job is done. more
Mar 30
