Online Ticket booking - Issues and Improvements
Respected Members,
I have been regularly booking ticket online. Some of the issues I am highlighting here to fine-tune, improve the online ticket booking system. Though there is very good progress in online booking system, still there need for improvements.
Request the members to list any additional improvements, valuable opinions and suggestions
1. When you book tickets for more than two persons. It is generally expected the passengers to sit together, next to each other. Like husband, wife, children, old age parents etc. But there is no provision to select the seats OR The system does not book in sequence, rather the seats booked randomly (Example: for two passengers 25 and 35 is booked by the system. Expected like 25, 26 or 24, 25). Especially this is problem for ladies. This type of booking causes hassles and need to adjust seats with co-passengers and if not adjusted hassles throughout journey.
The system should provide the seat map and coach map and enable the selection.
2. Platform ticket - There is no online platform ticket booking. If you have done online ticket booking and dropping your relatives, friends. You still have to stand in the queue to buy platform tickets. This is again waste of time and energy, does not serve online ticket booking objectives.
So there should be provision to buy online platform ticket OR any other option, feature to resolve this concern.
3. The E-tickets one need to take print to show it to TC. Majority of passengers do not have print facility. Printing tickets is not Eco-friendly, additional cost. So the tickets should be sent through SMS to mobile or emails. TC should consider SMS or emails as proof of tickets along with any ID proof as per existing rules, norms.
4. There is great improvements in web pages with very useful information and organized of the information. The web interface still
carries misleading advertisements. Need some more consolidation and improvements.
5. When I search for indian railways online booking. Search throws up so many links, looks almost like irctc. This is very confusing and lot of time is wasted in arriving correct web site. So this kind of spam sites, advertised web site's should be controlled with proper rules and regulations.
Regards
Arun more
I have been regularly booking ticket online. Some of the issues I am highlighting here to fine-tune, improve the online ticket booking system. Though there is very good progress in online booking system, still there need for improvements.
Request the members to list any additional improvements, valuable opinions and suggestions
1. When you book tickets for more than two persons. It is generally expected the passengers to sit together, next to each other. Like husband, wife, children, old age parents etc. But there is no provision to select the seats OR The system does not book in sequence, rather the seats booked randomly (Example: for two passengers 25 and 35 is booked by the system. Expected like 25, 26 or 24, 25). Especially this is problem for ladies. This type of booking causes hassles and need to adjust seats with co-passengers and if not adjusted hassles throughout journey.
The system should provide the seat map and coach map and enable the selection.
2. Platform ticket - There is no online platform ticket booking. If you have done online ticket booking and dropping your relatives, friends. You still have to stand in the queue to buy platform tickets. This is again waste of time and energy, does not serve online ticket booking objectives.
So there should be provision to buy online platform ticket OR any other option, feature to resolve this concern.
3. The E-tickets one need to take print to show it to TC. Majority of passengers do not have print facility. Printing tickets is not Eco-friendly, additional cost. So the tickets should be sent through SMS to mobile or emails. TC should consider SMS or emails as proof of tickets along with any ID proof as per existing rules, norms.
4. There is great improvements in web pages with very useful information and organized of the information. The web interface still
carries misleading advertisements. Need some more consolidation and improvements.
5. When I search for indian railways online booking. Search throws up so many links, looks almost like irctc. This is very confusing and lot of time is wasted in arriving correct web site. So this kind of spam sites, advertised web site's should be controlled with proper rules and regulations.
Regards
Arun more
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View all 142 comments Below 142 comments
Whenever I have tried to book online tatkal ticket, the server gets jam and restarts only when all tickets are booked. But the private shop keepers provide confirm tickets with extra charges. more
Jul 02
While Booking Tickets whether it is on the Platform or Online before getting Confirmation for availability of Seats its position must be Obtained say whether it is Lower Or Upper Birth more
Jun 10
I have never carried the hard copy of the rail tickets online once the system of SMS and identity card came into effect. I just show my original identity card accepted by the railways and show the SMS of reservation received from the IRCTC. Please note that the SMS should not be a forwarded one from the mobile number of a person who is not travelling alongwith. more
Feb 09
