other things are also important.
but whome,a passanger should contact in case, water shortage, dirtiness, fans not working in sleeper coaches. attandent is not traceable, once he starts AC, NO MATTER TEMPERATURE IS VERY LOW.
blankets smell bad, out sider vendors shout tea-- tea in coach, disturbing sleeping babies and others.
3rdAC has become just like sleeper class, where in evry vendor comes.
if you are waitlisted, TTE, will never inform you that, you are transferd to RAC,its you , who has to follow TTE, at every station.
govt should have any messaging system to inform passanger about his or her ticket status. more