Passenger Safety Priorities: Railway Budget 16-17
Priorities from Citizens to improve Passenger Safety
1. Effective awareness should be created about the Safety Helpline 182
2. Effective training in customer service is needed for call handlers and training of RPF/GRP to handle situations effectively
3. Using SMS/circle communication passengers around the passenger in distress must be alerted for emergency assistance
4. The local community must be roped in along with district administration to drive awareness about unmanned crossings
5. RPF personnel must go through regular fitness and customer service training
6. Multiple counters for security check should be put in place at railway stations
7. Passengers should be permitted to enter the platforms only an hour before the departure of the train 8. CCTV cameras should be made operational 24X7 at every major station and platform
9. Computer controlled automatic signalling system and anti-collision devices must be used
10.Human errors by the driver must be mitigated by ensuring the co-driver is alert and actively involved in train running
11.Disaster Management communities should be enabled such that any citizen in a train or a local passer-by can mobilize help in case of train
disaster.
12. RPF and GRP teams should be enabled with technology and made accountable and responsible for a train, platform station.
13. A more effective and automated model for more real time checking of tracks must be implemented. more