Poorest of poor service - Broad Band - by BSNL
I had been a subject of harassment by BSNL over three years. All the three years, my Broad Band did not work and even if it worked, it worked with a speed of 120kbps to 250kbps and sometimes NIL.. I got the details of complaint I made through Right to Information Act, which showed that my complained during this three year extended to one year. Also, another one month the phone was fully out of order. I made a demand for refund of the entire cost I paid towards Broad band and also for the one month, when they refunded just the one month charges and nothing is heard about the broadband refund.
Now BSNL states that they are giving two mbps speed for different tariff, but, it is also not given by BSNL. Everyday I am sending the speed I get to the Director General who meticulously forward the complaint to the local officials - and thereafter nothing!!!.
I have a feeling, their acts are deliberate to support the private service providers and the public should react strongly and get proper speed and service from the BSNL.
Now the speed is: 499.90kbps
My usage till now (Rs. 650 scheme) is about 2 GB and I was to get 1 BG @ 2MBPS - but never got that speed. Will the authorities open their eyes? more
Now BSNL states that they are giving two mbps speed for different tariff, but, it is also not given by BSNL. Everyday I am sending the speed I get to the Director General who meticulously forward the complaint to the local officials - and thereafter nothing!!!.
I have a feeling, their acts are deliberate to support the private service providers and the public should react strongly and get proper speed and service from the BSNL.
Now the speed is: 499.90kbps
My usage till now (Rs. 650 scheme) is about 2 GB and I was to get 1 BG @ 2MBPS - but never got that speed. Will the authorities open their eyes? more
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I have surrendered my landline phone,connection no.0512 2574886 in Kalyanpur,Kanpur office long back on 14/01/2015 but till date I have not received back security amount.Many times I visited their office,2-3 months back I have been told that vide ref.no.0003865434,cheque no.64612 dated 10/8/2015 amounting to Rs.2060/- has been processed from AO cash ,Kanpur office which will be sent by mail.However,till date,refund has not been received.AO cash over phone told me that it will come from Lucknow office.---tapan kumar mitra more
Nov 25
I am a BSNL broadband customer since more than 8 years i.e. since they introduced the broadband on experiment basis and at free of cost for first 3 months. We have taken unlimited Home plan. Initial days the speed was good and slowly we are facing lot of difficulties. In case of complaint, they send the message that your complaint rectified. Due to road widening the service was disrupted for three months and I had to take the help of private service provider, but the bill alongwith service tax was to be paid. The bill amount amount was later adjusted, but the service tax gone to government treasury, without getting service. I have filed consumer case but such complaints are to be filed with telephone departmental tribunal. During the process I had to face lot of difficulties and even after meeting the officials, I did not get any proper response. Now private players are providing internet service at less cost and with more speed. I have decided to change to private service provider. It may so happen that after few years, BSNL will be left with service to landline service to government offices only. more
Nov 23
In my case the modem provided by BSNL a Nokia Siemens will not work continuously. Suddenly the internet light will go off and one has to wait patiently and it will start winking and presto the broad band will start working. Can this modem/router be checked or rectified in Chennai more
Nov 20
See the height t hat on my building at Indore,the BSNL tower has been installed even than I have to rush to the balcony for any incoming or out going calls or even to use Net.I have approached the concerned officers more than 50 times on phone and in person too but the result is null. Instead of them getting ashamed,I got ashamed and ultimately purchased other company's data card and similarly,this month I am going to shift to other company's phone keeping the same number.I am sure there is a big lobby in BSNL itself who acts against it's own and favors other private service providers.One day it will come out as a big scams such as coal block or coal gate or any one of the unlimited scams of our worthy country. more
Nov 16
Most of BSNL customers 100% support to Mr.Sadanan MC who feel that BSNL acts are deliberate to support the private service providers and the public should react strongly and get proper speed and service from the BSNL. more
Nov 15
