Private Hospitals in Delhi - Input on Solutions
Kindly review them and help identify specific Solutions. We will then share the compiled whitepaper with Minister of Health and the leadership team for actions.
Dept of Health & Family Welfare
Private Hospitals in Delhi - Root Causes
1. Private hospitals are run like business houses with profit being the main focus
2. Focus is more on sales rather than customer service
3. Private hospitals use many unethical ways of working and try to keep it hidden from the patients
4. Doctors are given targets to generate revenue for the hospital
5. Private hospitals have a corrupt nexus with insurance companies
6. Lack of Government regulations to control the fees charged by the doctors in private hospitals
7. Private hospitals invest heavily on ambiance and hence charge accordingly
8. Patients treat doctors as god and keep following what they say
9. Doctors operate by invoking a sense of fear in the patient
10. No cap on the room rent charged by private hospitals
Private hospitals in Delhi – Key Issues
1. Private hospitals charge exorbitantly
2. The grievance cells in private hospitals are terrible
3. Customer complaints are not addressed properly
4. The private hospitals in Delhi lack transparency
5. Patients are asked to get admitted even if they don’t really need admission and room
6. Patients stay in the hospital is unnecessarily prolonged for additional revenue
7. Unnecessary tests are ordered just to increase revenue
8. Consultation fees in private hospitals is high and now 1000-1500
9. Room rent in private hospitals is steep
10. The rates of tests are also very high in private hospitals compared to the outside labs
11. They take a long time to admit emergency accident cases
12. Patients with insurance are charged more compared to the others
13. Patients from EWS section entitled to treatment are discouraged by making them buy expensive medicines/paperwork
14. Doctor's compensation is linked to revenue contribution in many private hospitals more