Problems terminating a Reliance Comm subscription
Its a reported fact that Reliance Communications (ADA Group) is closing down operations and withdrawing services. I have had a harrowing experience terminating a connection. The Customer Service desk:
1) transfers the call to a 'special desk' to process the termination and then the call keeps getting disconnected.
2) transfers the call to a 'special desk' to process the termination and then the call goes into a loop wherein the representative at the other end keeps repeating ‘please provide a valid response’ claiming that the other side cannot be heard.
3) calls back to convey that their systems are not working and therefore a reference number to the disconnection / termination request cannot be generated.
4) the rep claims that the call has landed at the ‘wrong section’ and to try again.
5) after more than a few dozen such attempts the call disconnects automatically after a couple of steps as per the IVR.
Perhaps expectedly I have no acknowledgement of the emails that I have sent to customercare@relianceada.com their email id, on this subject.
It is obvious that the company is making it impossible to terminate services to fraudulently maintain subscriber numbers and claim billing that does not exist.
I am sure others are facing this same issue.
The question is what can be done to confront such behaviour.
The TRAI has washed its hands off complaints against telecom service providers by detailing a process that involves complaining to an appellate authority. In this instance the phone number of the authority is never answered and emails go unacknowledged. Further the complaint process mandates that a docket number or reference number be provided to the complaint; which the company ensures is never issued. more
1) transfers the call to a 'special desk' to process the termination and then the call keeps getting disconnected.
2) transfers the call to a 'special desk' to process the termination and then the call goes into a loop wherein the representative at the other end keeps repeating ‘please provide a valid response’ claiming that the other side cannot be heard.
3) calls back to convey that their systems are not working and therefore a reference number to the disconnection / termination request cannot be generated.
4) the rep claims that the call has landed at the ‘wrong section’ and to try again.
5) after more than a few dozen such attempts the call disconnects automatically after a couple of steps as per the IVR.
Perhaps expectedly I have no acknowledgement of the emails that I have sent to customercare@relianceada.com their email id, on this subject.
It is obvious that the company is making it impossible to terminate services to fraudulently maintain subscriber numbers and claim billing that does not exist.
I am sure others are facing this same issue.
The question is what can be done to confront such behaviour.
The TRAI has washed its hands off complaints against telecom service providers by detailing a process that involves complaining to an appellate authority. In this instance the phone number of the authority is never answered and emails go unacknowledged. Further the complaint process mandates that a docket number or reference number be provided to the complaint; which the company ensures is never issued. more
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I have even worst experience. Somewhere in 2008 I disconnected a landline and broadband connection as it was not working after every 3-4 days. Every time I made a complaint, I was told that your complaint will be resolved in "24 working hours" means if I am complaining on a Friday evening, my internet would work somewhere on next Wednesday if everything is right or I am lucky, because each working day is of 8 hours. So 24 working hours means 3 working days. And sometimes there can be slight delay of 2-3 days. If this happens twice or thrice in a month, hardly connection worked for 15 days. After repeated complaint it was disconnected and their customer care person said that he will waive off the charges for which connection was not used, which did not happened. After disconnection I received a bill of Rs 1000. When I said that I have paid much more than this amount as not used and waiver is due. The guy called up said you have disconnected so we can not give you waiver. After 9 years I still get threatening phone calls by gunda type of people, threat sms to pay due amount or face legal action. more
Feb 02
Pl lodge your complaint to DoT,Ministry of Communications. through PG portal of Govt. of India. You can send your complaint to advqos@trai.gov.in. more
Feb 02
we must complaint enmass to TRAI with copies to media. that perhaps may spur them to improve. more
Feb 02
My father is using reliance no. VAS is automatically added to that number. Daily Rs 1 is deducted. On our repeated request also they not drooped VAS service. Now we are in process to switching to some other service provider. more
Feb 01
