Right to Aftermarket Service
The Department of Consumers must bring in an act or rule where producer of a particular equipment (tv, automobile, fridge) can't deny aftermarket service on it for atleast X no. of years.
Chinese brands came to India, sold a bunch of tvs, now no aftermarket service. Same with even Korean companies who can't provide service on certain model no.s wash off their hands and even go to extent of not taking consumers phone call.
So any brand that is selling equipment should be required to define average life of equipment and guarantee service and parts for that many years.
like everyone's thoughts. more
Chinese brands came to India, sold a bunch of tvs, now no aftermarket service. Same with even Korean companies who can't provide service on certain model no.s wash off their hands and even go to extent of not taking consumers phone call.
So any brand that is selling equipment should be required to define average life of equipment and guarantee service and parts for that many years.
like everyone's thoughts. more
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The suggestion about the proposed law is excellent in many respect covering and interests of consumers and the producers in the country. The traders of products from China , Korea and similar other sources should be made accountable for after sales service and availability of the spares to the buyers of the products. The life for which spares and should be available need to be linked to price and reasonable working life of the concerned items. The failure to provide service or the spares needs to be punished so that dumping of spurious products could be discouraged. Unless we do not have level playing field in terms of products specification linked to price and availability of spares and after sales service, it may not be possible to safeguard the intersests of consumers as well as the industry in the country. Excellent view to support Make In India more
Sep 25
Most of the FMCG (fast moving Consumer Goods) are electrical, electronic based. The life-span of such items are around 5 years only... Spare parts changing and repairing for such items may be difficult... To take a latest example, the life of mobile phone handsets with latest versions (4G, etc.) can be around 2 years only... repairing and/or changing spare parts may be costlier than purchasing (changing) a new one.. For a normal INDIAN CONSUMER (user) it may be difficult to spend Rs. 5,000/= and more every two years for mobile phone hand-sets... Technology upgradation also contributes to render such items useless (worthless for second-hand sale/ purchase), which is a major marketing gimmick.. In short time-tested items (products) are not available for purchase, so CUSTOMERS BEWARE - think many times before jumping, learn to restrict wants & demands; lest hard earned money would get unwisely spent, in addition to buying worries & tension FREE OF COST. Umpteen number of laws, rules & regulations can be passed, but compiling to them and/ or enforcing them shall also become a cause of worry & tension for all stake-holders... more
Sep 25
Yes Sir, I fully agree with your point, as far as mobile handset. Finding a good repair shop, even authorised service centers of certain reputed mobile manufacturers, are not reliable,from my experience. No point in wasting one's money in such repairs of handsets.
Almost similar experience I had with one of famous front load washing machine manufacturers of Indian make. They send only 'screw driver' mechanic to attend the repairs and they make the things worse. more
Almost similar experience I had with one of famous front load washing machine manufacturers of Indian make. They send only 'screw driver' mechanic to attend the repairs and they make the things worse. more
Sep 25
