Root Causes for Digital Payment Issues
We will then have a separate discussion on solutions to address these issues and causes.
We look forward to your inputs!
Issues with Digital Payments
1. Many vendors still don’t accept payments through debit/credit cards or wallets
2. Debit/credit card transaction charges are quite high and same as pre-demonetisation
3. Shopkeepers put a minimum limit for accepting credit card payment without surcharge
4. Some consumers prefer paying cash since swiping a card would mean paying taxes on top of the product cost
5. Many online vendors including IRCTC, hotel booking, airline bookings, etc., are all charges convenience fee which is significant in amount
6. When a transaction is processed but failed to execute fully the money gets blocked up for a week. People with limited budgets have problems so they never venture into digital payments
7. Banks charge an annual fee on debit cards due to which some people do not opt for it
8. The awareness about digital payments in rural India is very poor
9. Senior citizens are not able to take it up because of lack of knowledge and application
10. Most of the hospitals charge 2% extra if the bill is paid by a debit or credit card
11. Cases of hacking of internet banking accounts and credit cards is pretty common. more