S B I Life policy
We had an unbelievable experience with S B I life . 7 years back , my wife joint on a SBI life pension plan. There was a minimum of 3, yearly installments and 5 year locking period for the date of maturity. As you rightly said there is no communication from them and we submitted the policy with all required forms to their local office (Muvattupuzha) for full refund. Then after a week or so, there was a letter saying that, date of maturity and date of vesting is the same, so they are not able to pay us full. And they instructed us that, they will pay us 1/3 cash, 1/3ed we have to invest in the place they say and the rest 1/3 they will invest in their pension fund and they will pension.
Then we started the letter writing exercise, to their different officers sitting in the different rooms in the same building drawing 6 figure salary + fatty French benefits . They make mistakes of dates in "year" difference knowingly ( if not they are not reading letters they sign) and telling us that we should have submitted one day earlier to the ,date of maturity. In their terms and conditions, they say, we can get the refund any day after one year, by paying surrender charge , up to 10 years. Finally they suggested us to go the Insurance Ombudsman at Ernakulam.
Unfortunately, the seat was vacant for about 2 years, then another few months to call for the hearing. Then the Award came to pay us the full and final settlement.
Few weeks after ,we submitted all the documents along with the Award, they paid us the FUND VALUE at the time we submitted originally. That is with out even SB interest. They are one of the largest Financial Institutions in India under the Govt. Of India. They do not serve the people and cheat us with traps like this to earn their fatty financial benefits
At this age of 70, we have no intention to fight further, but trying to educate the public as much as we can. Hope the public will understand this tricks and will reject all new ideas from these type of Organizations. It is pity, our Law Makers have no time to look into these organized cheating. LET US ALL HOPE FPOR A BETTER INDIA
P G D Nair more