Safety of Bank Lockers: Consumer Inputs

Many of the circle members have raised the concern about safety and liability in the case of bank lockers. Recently banks have said that they are not responsible for any loss related to what's stored in customer lockers. Below is a summary of the key points raised by you. Kindly review the same and share any additional issues/solution inputs you have.

We look forward to your inputs!
Dept of Consumer Affairs

Safety/Liability of Bank Lockers: Consumer Inputs

1. Banks should be held responsible for the safety of the lockers, otherwise the whole purpose of using the locker will be defeated
2. The bank charges the customer not just for the space but also for security of the valuables
3. RBI should clarify this point and should advise means how the Locker holder can take protection against unexpected loss due to any kind of mishap
4. The agreement clauses while opting for the locker should be clearly explained to the customer
5. An optional insurance scheme should be made available to bank locker customers who want to use it
6. Banks should ensure that the lockers are properly secured inside the bank’s strong room which is built to very stringent specifications
7. High quality Standards for safe deposit lockers must be developed and implemented by banks and all branches/setups who can’t should be made to discontinue the locker service. more  

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If the articles inside locker is to be insured or otherwise compensated for loss, a legal requirement is necessary. The articles has to be logged, evaluated by bank official and recorded under signature of both parties. A copy of this registered list can be given to customer for future claims. Without such registration the claims of loss doesn’t stand judicial scrutiny. It is easy to keep an iron bangle and later claim it to be gold which was fished out/ stolen from bank. The law has to be neutral in such cases of secrecy. more  
No. 4 to include item list kept in Locker to be certified by Banker and to be kept with the Holder. Otherwise, Bank cannot be held responsible for the items. more  
Has this been taken up by the Govt? more  
Dear Sir, We are far away from the Ground realities. "The agreement clauses while opting for the locker" as stated - practically there is NO AGREEMENT in most of the Banks including the nationalized Banks BUT a mere one peace of paper application station all terms and conditions are accepted to the consumer/customer. When asked for the Terms and Conditions - the response is they will be available at regional Office. more  
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