SAMSUNG DIGITAL INVERTER ACs

I bought a Samsung Digital Inverter Split AC (Model AR18HV5NBWK) in Dec 2014 for Rs 42,950.00. Due to multiple defects between Sep 2018 to Jun 2019, Rs 18,941.00 (44% of cost price) was paid to Samsung on repairs. Almost all major parts including compressor (warranty for 10 years) were replaced. Additionally Rs 5,800.00 was also incurred on carriage, fitment and accessories to make the AC operational at site. CEO of Samsung Electronics, India was approached for replacing the defective AC. An offer has been made to return the defective AC and collect its depreciated value to settle my grievances. The depreciated value (as per Samsung Rs 16,321.00) amounts to 38% of the purchase price of AC. Liability at the consumer end is Rs 67,691.00 (42,950.00 + 18,941.00 + 5,800.00) besides time, effort and harassment endured for buying, fitting & getting the faulty AC rectified. Against this liability Samsung’s offer is Rs 16,321.00 and approximately 1580 days (till Jun 2019) of AC usage. It is apparent that the policy of Samsung insulates and incentivises itself against faulty products and absolves itself of any liability towards its consumer. Beneath the veneer of a so called multinational company which boasts of “delivering true innovation and convenience to valued consumers” the company engages in undermining their bonafide needs and protecting its financial interests blatantly. more  

View all 20 comments Below 20 comments
My Experience with Samsung Invertor refrigerator is equally bad. !!! After 5 Years of usage -- now it keeps on giving trouble every few days.. more  
It is too much for the consumer. The digital products are mainly running through (Printed Circuit Boards (PCBs) and once that is damaged, it is costly for repair. more  
It's not made clear whether you have made the purchase through authorised dealer/retailer or Online. Once you purchase it through dealer, they take responsibility of replacing such defective product but Online purchase, such advantage you may not get. There are many consumers complaining about online purchase of such product where manufacturers responses were very poor. more  
Religare Health Insurance-Company is a Fraud & Cheating its Consumers___ Request to NEVER GO WITH THIS . Go to Religare "REVIEWS" & know Regarding the Opinions of Its Consumers. more  
Most of the manufacturers are trying to evade from the problems. So go for the Consumer Courts so that, the future buyers will be benefited. Though, I don't expect any encouraging order from the present day Consumer Courts, it will give some direction to the Companies. more  
Post a Comment

Related Posts

    • GST of 35%

      The proposed increase of the Goods and Services Tax (GST) on 150 items, including quality footwear, shoes, clothing, and more, to 35% requires a reevaluation of consumption patterns. If this policy...

      By Mohit Jain
      /
    • It's me Sutirtha from West Bengal. I want to share my frustrating experience with Reliance Life Insurance, where I was repeatedly misled by their representatives: 1. In August 2024, I bought P...

      By Sutirtha Ghosal
      /
    • Beware of Star Health and Care insurance

      Star and Care stand out in people having horrible claims experience and claim rejection I have seen both these insurers reject claims for illogical reasons. They seem to delay claim...

      By Naina Mittal
      /
    • Inland letter from LIC without any information

      A couple of days back, I received 2 letters from LIC. It started this "Dear Policyholder...". It was an intimation of maturity or survival benefit for the policy. Nowhere was the policy number me...

      By Padmanabhan G
      /
    • Airtel ups their post paid

      Pathetic customer service. My postpaid mobile bill jumped from ₹352 to ₹411. Changed to a new plan of ₹449 without any communication to me or my authorization..called their customer service number....

      By Padmanabhan G
      /
    • High cost of living

      The way cost of living, inflation, rents, layoffs, fear of pink slips, insufficient retirement corpus, over exceeding medical & education costs are increasing, very soon we are going to witness...

      By RN Chopra
      /
    • महंगाई - गेहूं यानी wheat

      गेहूं की महंगाई रहस्यमय हो चली है. मांग और आपूर्त‍ि की गुत्‍थी का सिरा ही गुम है. - नई फसल आने के बाद भी कीमतें न घटीं. अगस्‍त में गेहूं की क़ीमत करीब 100 रुपये/ क्‍व...

      By RN Chopra
      /
    • Media news channels

      Roll of news channels in TRP era. Same participants, Same hot discussion. No conclusion.Smile on anchors face when participants argue and use rough hot words. What should be standard of T...

      By Satyapal Singh
      /
    • Too much tax for buying home

      To buy a house of 1 cr you need to pay 5% GST,Which is 5L lakhs & stamp duty for registration is around 3 Lakhs. To earn 1cr 8 lakhs you have to pay tax of 38.75 Lakhs (30% + 15% sur...

      By Mukul Puri
      /
    • By Sanjit Jha
      /
    • Indexation removal by Govt is bad for property ownership

      Many have no option but to borrow and buy real estate. A loan serviced for say 20 years, significantly increase the amount paid towards the property. Now, they no longer have recourse to adjust for...

      By Reeta Kumar
      /
Share
Enter your email and mobile number and we will send you the instructions

Note - The email can sometime gets delivered to the spam folder, so the instruction will be send to your mobile as well

All My Circles
Invite to
(Maximum 500 email ids allowed.)