Service level benchmarks for Civic Agencies - Inputs Needed
Dear all:
Below are some of the areas to gauge civic body performance and some service level benchmarks as proposed by you.
Using this structure, please share additional areas and metrics to measure urban civic body effectiveness.
We look forward to your inputs!
Swachh Bharat Mission
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Service Level Benchmarks/Metrics for Civic Agencies
Water supply
1. Turn-around-time in fixing broken connections/pipelines
2. Time taken to install new connection
Sewerage
1. Manholes inspection and replacements
2. Periodic cleaning of drains, especially before the rainy season
Solid Waste Management
1. Daily cleaning of the garbage bins
Storm Water Drainage
1. Regular cleaning/de silting of storm water drains
Public Toilet Maintenance
1. Availability of public toilets (average percentage of public toilets in functional state)
Others
1. Timely repair of the internal roads (days taken to fix complaints)
2. Availability of street lights (average percentage of street lights in functional state)
3. Zero stray cattle and dogs on roads
4. Periodic drives to remove encroachment
5. Cleanliness of streets and public areas more
Below are some of the areas to gauge civic body performance and some service level benchmarks as proposed by you.
Using this structure, please share additional areas and metrics to measure urban civic body effectiveness.
We look forward to your inputs!
Swachh Bharat Mission
---------------------------------------------------------------------------------------------------------------------------------
Service Level Benchmarks/Metrics for Civic Agencies
Water supply
1. Turn-around-time in fixing broken connections/pipelines
2. Time taken to install new connection
Sewerage
1. Manholes inspection and replacements
2. Periodic cleaning of drains, especially before the rainy season
Solid Waste Management
1. Daily cleaning of the garbage bins
Storm Water Drainage
1. Regular cleaning/de silting of storm water drains
Public Toilet Maintenance
1. Availability of public toilets (average percentage of public toilets in functional state)
Others
1. Timely repair of the internal roads (days taken to fix complaints)
2. Availability of street lights (average percentage of street lights in functional state)
3. Zero stray cattle and dogs on roads
4. Periodic drives to remove encroachment
5. Cleanliness of streets and public areas more
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A matrix have to be prepared for each civic activities and that have to be managed from top to bottom for execution. Lethargy of top officials can be given full blame for any goof up. And Each department have to prepare their own matrix that have to be approved by concerned Secretary of that department. more
May 22
ITS GENUINE IDEA TO KEEP OUR HOUSE AREA STAE AND COUNTRY CLEAN HERE IN JANATA NAGAR , P Y THORATH MARG CHEMBUR W M UMBAI 400089. NEW SEWAGE LINE IS UNDER CONSTRUCTION THROUGH WHICH HUMAN WASTE IS GOING TO PASS ,PROBLEM IS ALL OF OUR DRINKING WATER PIPE LINE IS PASSEING THROUGH THE SAME SEWAGE LINE, IF IN FUTURE THE PIPE LINE LEAKAGES THE SAME HUMAN WASTAGE WILL PASS TO THE MAN PIPE LINE AND THE SAME CONTAMINATED WATER WILL PASS TO THE OCALITY IN THE MORNING. HOW THE HEALTH DEPARTMENT HAS GIVEN THEM PERMISSION. WE ARE ON A SWATCH BHARAT ABHIYAN, AND WHAT THIS PEOPLES ARE DOING. IMMEDIATE ACTION FROM CONCERNED DEPT WILL BE APPRECIATED RGDS KHURSHID 9323924265 On 4/21/15, Swachh Bharat Mission wrote: > more
May 05
EVERY SIX MONTHS EVERY MLA & MP SHOULD SUBMIT REPORT ABOUT THEIR CONSTITUENCY DEVELOPMENT TO THEIR CHIEF MINISTER & PRIME MINISTER. more
Apr 29
BUREAUCRACY VERSUS LOCAL PANCHAYAT LEVEL POLITICS PLAY HINDERANCE FOR ANY RURAL OR URBAN SERVICE IN INDIA, THERE IS NO RTS- RIGHT FOR SERVICES more
Apr 29
