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I believe that Ms.Rakhi could approach the consumer court. more  

When you said 'extra charges', you should explain the same. Is it extra charge they had communicated to you or it is extra charge they did not communicate but applied on your loan without your knowledge or approval. These banks take your signatures on pre-printed forms which contain blanks to be filled up. No one ever goes through those terms before signing and these banks don't give the documentation for vetting before signing. If bank has charged you extra without your knowledge or approval, it comes under "STEALTH CHARGES" for gaining undue riches. This has been reported by Tarapore Committee (Mr.Tarpore was a Deputy Governor of RBI and was the chairman of the Tarapore committee constituted by RBI to go into customer services by banks) and recommeded action against such practice. RBI had given directives to banks on the same but nobody cares (even RBI does not care) Banks do not give loan approval letter with complete details, options , terms and conditions etc. You should insist on such a letter with complete details before you sign a loan application form. Also, you should insist and obtain a copy of the loan application form that you have signed and which contains the approving authority's name, designation and signature. Without these, don't give your loan related cheques or ECS authority letter. Don't be in a hurry to take the loan. Completely study, negotiate and after complete understanding and documentary clarifications and then only sign any form. Don't allow any alterations or provide signatures where alterations can be made subsequently to cut your hand. Also, loan amount should be mentioned clearly, without alterations and should also be wrtten in words apart from the numerical. Don't accept if the bank says that the copies will be sent latter to your address because it never happens and you will be left in the lurch. Also, insist on documentary evidence of all offers and assurances. Don't accept their version or advise to look up on their site. Details on their site can be changed at any time and you will have no record. Don't agree if no documentary evidence or commitment is given to authenticate all the assurances. Specially don't give consent to tele-callers who call from or on behalf the bank. more  

I fully agree with Mr. Ammar the same issue is with me. they ask a upfront payment for decreasing the rate of interest Since RBI has decreased the rate of Interest. more  

HDFC home loan interest is not governed by RBI interest rate announced time to time. Please read the conditions and interest charges for home loan in their website carefully before taking loan. Same applies for many private banks. Many people take loan with out understanding calculation method of flexi interest rates and latter blame the institution. more