Sony is Fooling Indians
Hello All,
I would like to share with all that how Sony is fooling Indians, i have purchased a Sony Xperia Z1 phone on 28th july 2015 of Rs 17,598/- which is termed as a waterproof phone by Sony and is under warranty as i hardly used it for 4 months, i used the phone properly without causing any damage to the phone, recently i wished to click some pictures underwater as my phone was waterproof and hardly clicked some pictures underwater, and the phone worked for like 3 hrs after that and never started, i approached Sony service center and submitted the phone for repair, i got a reply from them that the phone is in liquid damage condition and warranty doesn't apply for the same, and if i want to repair the phone i have to bear the charges, i agreed to bear the charges and asked them to quote me the repairing charges, they have sent me a quotation of Rs 22,582/- to repair a phone which i have purchased of Rs 17,598/-
Surely they think we Indians are fool,
Related documents are attached, like the phone bill and the email which i got from Sony,
Can someone advise what can i do now to get my rights more
I would like to share with all that how Sony is fooling Indians, i have purchased a Sony Xperia Z1 phone on 28th july 2015 of Rs 17,598/- which is termed as a waterproof phone by Sony and is under warranty as i hardly used it for 4 months, i used the phone properly without causing any damage to the phone, recently i wished to click some pictures underwater as my phone was waterproof and hardly clicked some pictures underwater, and the phone worked for like 3 hrs after that and never started, i approached Sony service center and submitted the phone for repair, i got a reply from them that the phone is in liquid damage condition and warranty doesn't apply for the same, and if i want to repair the phone i have to bear the charges, i agreed to bear the charges and asked them to quote me the repairing charges, they have sent me a quotation of Rs 22,582/- to repair a phone which i have purchased of Rs 17,598/-
Surely they think we Indians are fool,
Related documents are attached, like the phone bill and the email which i got from Sony,
Can someone advise what can i do now to get my rights more
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Thanks mr Rashid for your valuable feedback. I was planning for one from sony. They are big cheat. Will never buy their product seeing the height of nonsense and injustice by them. more
Sep 20
First go thru the warranty terms about the waterproof parts covered.We as a consumer dont go thru all the terms and just believe the brand.Its our fault. All brands do the same.Keep fighting..... Start tweeting and FB with the head (Sony Waterproof A Big Cheat) and tag as many plus the company officials and CEO Sony India,Taiwan,China,Japan. Tagging Japan will definitely fetch you results. more
Dec 18
Thank you all........i have already complaint in consumer court.....hope so my case is solved soon.... more
Dec 18
Mr.Ansari,writing to Grievance Cell would definitely help. It did help me in case of a complaint to IFB, MTNL and Honda. Try. more
Dec 17
