Standards for Baggage Handling in airlines
Are there any standards for how an airline should handle or not handle a customers checked baggage. 3 suitcases damaged by airlines in just 2 years and no accountability. They must be throwing I guess.
Will BIS have anything to do on this to help consumers?
Will BIS have anything to do on this to help consumers?
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My experience with Turkish Airlines has been very bad.They have damaged my luggage both in inward and outward journey to USA.They have not responded to our call.On return journey when we took up the matter with their Staff,they told us "Who asked you to travel by Turkish Airways"
Jul 17
If baggages were damaged in a period of two years, how any specific airlines could be held responsible? If during a specific jouney these were damaged, immediately on getting the baggages back, the matter should have been taken up with the concerned airline authority in the airport itself claiming for damages. Moreover, even framing rules in this regard would not guarantee against damage of the luggages as there are no provisions for separate shelf in the aircrafts for keeping the luggages of individual passengers separately.
Jul 14
BIS cannot frame rules for handling of baggage. However, you can lodge a claim with the Airline and if no reply in received within 15 days, file a complaint with the local Consumer Court to get compensation by enclosing the travel documents and picture of damaged suitcase(s).
Jul 10
Why got to the Insurance company when you can claim it directly from the airlines which is less troublesome and easier
Jul 06
Airlines all over the world are equally irresponsible in handling luggage. Normally we refrain from claiming the damages through insurance companies for smaller damages done such as a wheel going off etc. due to procedural hassles. But if everyone starts claiming damages, these insurance companies may put pressure on the airlines to handle luggage more carefully.
Jul 06
